Associate Registrar, Records and Registration

Job description

Why Work at BYU As the flagship higher education institution of The Church of Jesus Christ of Latter-day Saints, Brigham Young University (BYU) strives to be among the exceptional universities in the world. At BYU, we are devoted to our faith and to our students. We take an active role in the University's Mission: "To assist individuals in their quest for perfection and eternal life.” Our unique mission, deeply rooted in the Gospel of Jesus Christ, provides countless ways to serve and make an impact. This, along with our remarkable culture of belonging, weekly devotionals, and endless opportunities for learning and growth—all situated within a beautiful and historic campus—make it an inspiring place to work. Brigham Young University strongly prefers to hire faithful members of The Church of Jesus Christ of Latter-day Saints. Members of The Church of Jesus Christ of Latter-day Saints must hold and be worthy to hold a current temple recommend. Associate Registrar, Records & Registration The Associate Registrar, Records & Registration provides strategic and operational leadership for official academic and identity records, registration and academic-calendar services, and petitions and related exceptions. The position directly supervises four full-time managers and is accountable for portfolio priorities, service standards, policy application, systems stewardship, privacy, risk, cross-functional alignment, and outcomes. Managers lead daily operations and student employees; the Associate Registrar integrates the portfolio, resolves escalated matters, sponsors improvements, and advises the University Registrar. What you'll be doing in this position Strategic Portfolio Leadership Align the portfolio with BYU’s mission and Enrollment Services priorities and advise the University Registrar on records, registration, petitions, service strategy, and operational risk. Directly supervise managers assigned to two Records Manager positions, Registration, and Petitions; establish expectations, coach performance, develop leadership capacity, and hold managers accountable for results. Establish portfolio-wide priorities, service standards, key performance indicators, quality expectations, and escalation practices; review results and direct improvement. Integrate work across service areas and resolve competing priorities, resource needs, and cross-area dependencies that exceed a single manager’s authority. Allocate approved personnel, operating resources, and project capacity and recommend additional staffing, budget, technology, or vendor resources to the University Registrar. Sponsor major service, system, and policy-implementation initiatives and maintain executive accountability for portfolio accuracy, timeliness, privacy, reliability, and student impact. Records, Registration, and Exception Governance Oversee official academic and identity records, registration and academic-calendar administration, and petitions and related academic exceptions. Ensure reliable stewardship of high-volume, deadline-sensitive records and credential services for current students, former students, alumni, faculty, staff, and external recipients. Ensure readiness for major registration cycles, semester start-up and add/drop deadlines, monthly processes, grade submission, degree posting, commencement, and other academic-calendar events. Establish consistent review, documentation, quality-control, and escalation practices so that policies and exceptions are administered accurately, equitably, compassionately, and within delegated authority. Interpret established policies in complex or novel circumstances, resolve escalated operational matters, and refer decisions requiring new policy, legal interpretation, or institutional authority. Provide business leadership for systems, vendor applications, integrations, automation, and data exchanges; approve portfolio requirements, testing, readiness, and implementation plans. Monitor workload, service quality, accuracy, privacy controls, cyclical deadlines, and student outcomes and direct coordinated responses to significant disruptions, errors, sensitive cases, or access concerns. Ensure secure handling and release of protected information, coordinate FERPA and compliance matters, and recommend changes when policies, systems, staffing, or practices do not adequately support students or institutional interests. Institutional Partnership, Policy, and Risk Management Serve as the Registrar’s Office’s senior operational partner for university units on official records, registration rules, academic calendars, and exception processes. Build and sustain relationships with academic and student-service leaders, Enrollment Services Office, Information Technology, colleges and departments, advisement centers, and other university partners. Represent the university with employers, licensing boards, graduate schools, government and law-enforcement agencies, vendors, and other external partners when official records or identity processes require institutional coordination. Represent the Registrar’s Office in assigned governance, committee, cross-functional planning, policy implementation, and high-impact operational work. Coordinate portfolio communications, training, calendars, procedures, forms, web content, and stakeholder guidance so changes are accurate, timely, and consistently implemented. Assess downstream effects on academic progress, graduation, tuition, financial aid, athletics eligibility, reporting, accreditation, employment, and graduate admission while advancing privacy, equitable access, and student success. Citizenship Contribute to the fulfillment of the Mission, Vision, and Values of the university. Promote a positive image of Enrollment Services Division and of the university. Relate well with other university employees. Adhere to university standards and policies. Promote awareness of and compliance with university citizenship standards within the division. Represent Registrar’s office, interoffice, and campus-wide committees and opportunities as assigned. Participate in assignments as directed by the supervisor. What qualifies you for this role Education/Experience Minimum Required: Bachelor’s degree and five years of related work experience, or an equivalent combination of education and work experience Preferred: Progressively responsible higher-education experience in academic records, registration, petitions, student services, or enrollment operations; experience supervising managers and leading cross-functional service, system, or policy implementation Skills, abilities, knowledge, licenses, certifications: Required: Demonstrated ability to lead and develop managers while establishing accountability for complex operational outcomes Ability to interpret and apply academic, records, registration, privacy, and exception policies with sound judgment Ability to use operational data, audits, risk indicators, and stakeholder feedback to make portfolio-level decisions Ability to lead interconnected records, registration, calendar, petition, identity, and student-service processes Ability to assess student, operational, policy, privacy, legal, financial, technology, and reputational consequences Ability to build trust, resolve conflict, and communicate effectively with university leaders and internal and external partners Knowledge of academic records, registration, petitions, FERPA, identity records, and related systems, or demonstrated ability to master these areas Ability to sponsor cross-functional projects and commitment to BYU’s mission, student success, privacy, inclusion, academic integrity, and responsible stewardship What we offer in return: This position comes with fantastic benefits , including: 401k. BYU automatically contributes 8% at no cost to you. Additionally, if you contribute 5%, BYU adds an additional 4% (Rehires may qualify for different retirement plans) Excellent work-life balance: 13 paid holidays + 22 days paid vacation + 12 sick days, accrued annually Employee assistance program, available to the employee and all members of their household Tuition benefits for employees and eligible family members Access to athletic facilities Excellent medical/dental benefits Short/long-term disability benefits Paid parental and maternity leave Wellness Program Free on-campus parking Free UTA passes for employees, spouses, and qualified dependents Discounts at the BYU Store and for many events at BYU Pay Grade: 54 Typical Starting Pay: $82,000-$106,500 The actual compensation offered will take into consideration internal equity and may vary based on the candidate’s job-related experience, knowledge, skills, and other relevant factors. Candidates with very significant work-related experience may receive an offer higher than the posted typical range. Required Documents: All Staff positions require a resume. Refer to the Job Posting for any additional required documents. Brigham Young University is an equal opportunity employer, including disability and protected veteran status. Brigham Young University (BYU) is widely recognized not just for its world-class education, but for its deep commitment to inspired religious values. Gathered together in a Christ-centered atmosphere, BYU employees are a vital part of a community of belonging, where we value the experiences, perspectives, and talents of each individual. If you share in our devotion to faith and to excellence, we have a place for you here at BYU!