Associate, Renewals Sales - Trilingual

Job Title: Associate, Renewals Sales - Trilingual Job Description The Associate Sales Representative is responsible for demonstrating the value and benefits of our client’s products or services through customer engagement, with a primary focus on selling and/or renewing contracts. This role is responsible for effectively articulating the value of products or services to customers. You will: Work within a dedicated territory and team for your assigned client to achieve your revenue-based quota by selling renewals/services, may offer up- sell opportunities Provide accurate weekly/ monthly/ quarterly sales forecast Mastery of product knowledge and technical understanding of services to assess client requirements Initiate steps to help customer concerns/roadblocks prohibiting satisfaction or product usage Manage external competitive pressures and handle objections to retain customers or win new customers Manage high volume of customer contacts through phone and email each day – majority of communication is outbound Work with your team and management to provide a professional experience during all interactions with customers and prospects Maintain the customer management system (CRM) to ensure all relevant data is captured Undertake sales motions which might include lead qualification, lead conversion, health checks, being the voice of the customer, or renewing contracts Work with a team and report directly to a Sales Manager You have: 1.5+ years of experience working in a customer service or sales capacity Availability to work in a hybird modality Highschool diploma, mandatory Experience working with or similar CRM Minimum B2 English level and B2 Portuguese Prior success in achievement of personal and team sales quota/goals Experience in high-volume calling Experience learning new technology and data Problem solving skills Excellent knowledge of MS Office programs Experience or willingness to work from home Location: Costa Rica- San Jose Language Requirements: Brazilian Portuguese (Required), English (Required), Spanish (Required) Time Type: Full time