Associate Revenue Operations Specialist

Job description

Perforce is a community of collaborative experts, problem solvers, and possibility seekers who believe work should be both challenging and fun. We are proud to inspire creativity, foster belonging, support collaboration, and encourage wellness. At Perforce, you’ll work with and learn from some of the best and brightest in business. Before you know it, you’ll be in the middle of a rewarding career at a company headed in one direction: upward. With a global footprint spanning more than 80 countries and including over 75% of the Fortune 100, Perforce Software, Inc. is trusted by the world’s leading brands to deliver solutions for the toughest challenges. The best run DevOps teams in the world choose Perforce. **Position Summary** The Associate Revenue Operations Specialist is responsible for supporting the renewal process, as well as license management, quotes, order processing, order fulfillment, post-sales activities, and maintaining the customer database. Additionally, the Revenue Operations Specialist focuses on serving and retaining service-level-agreements (SLA’s) for existing customer bases. ### Essential Functions • Utilize Salesforce, NetSuite, and internal applications to: o Process orders and issue license keys in an accurate and timely manner. o Provide customer quotes, invoices, and other related information. • Responsible for resolving customer issues and mitigating potential attrition during the contract term. • Provide customers a personalized level of service that reinforces the value of Perforce. • Ability to leverage CRM system for daily needs such as pulling reports, identifying gaps and recommending process improvements. • Communicate to management on significant ‘At Risk’ or ‘Closed Lost’ renewals of high dollar value. • Maintain customer information and ensure data integrity within internal systems. • Support the supplier setup process, including execution of supplier due diligence forms and other necessary documents as required by the customer. • Other related duties, as assigned. ### Required Education, Skills, and Experience • Fluent in English Language. • Bachelor’s Degree, preferably in Business Administration, related program, or equivalent experience. • Excellent written and oral communication skills. • 2+ years in a customer service support role or order processing environment. • Previous software or technology company experience preferred. • High attention to detail and proven ability to deliver accuracy across multiple tasks simultaneously. • Experience in analyzing business/ operational data to identify trends and variations in results. • Understanding of Revenue Operations and Customer Service Support. • Salesforce experience preferred. • Experience with MS Office applications (Excel, Word, Powerpoint). • NetSuite experience a plus. • Exceptional customer service and diplomacy skills. • Proven ability to manage a large case load and prioritize incoming activity.