Associate Sales Engineer

Job description

About Glia Glia is the #1 Banking AI platform, empowering community and regional financial institutions to create efficiencies, accelerate loan growth, drive deposits, and deliver experiences that win against megabanks and fintechs. Glia's Banking AI Operating System is a central intelligence layer on top of existing tech stacks, activating an AI workforce of specialized agents that draw from banking data, interaction history, and integrated systems of record. These banking-trained agents automate workflows across voice and digital–from front office to back office–resulting in decreased operational costs and the Universal Banker model. Trusted by 700+ banks and credit unions for its ironclad security and reliability, Glia delivers the industry’s first contractual no-hallucination guarantee. It’s why Glia customers quickly and confidently put Banking AI to work with measurable results from day one. More information about Glia can be found at glia.com http://glia.com. The Role: We are seeking an Associate Sales Engineer (ASE) who is excited to grow their career at the intersection of technology, customer experience, and sales. This person will bring a strong technical foundation, curiosity, and a willingness to learn while supporting our sales team and engaging with enterprise prospects in financial services and beyond. The Associate Sales Engineer will serve as a technical partner throughout the sales process, supporting prospects from initial engagement through the final stages of the sale. With guidance and mentorship from experienced Sales Engineers and leaders, you will learn Glia’s demo process and sales methodology while contributing to technical discovery, demonstrations, proofs of concept, integrations, tooling, and automation. This role provides structured mentorship, hands-on deal exposure, and a clear career path toward full Sales Engineer ownership. WHAT YOU’LL DO: TECHNICAL SALES & DISCOVERY SUPPORT - Learn and deliver tailored product demonstrations that connect Glia’s Banking AI and Digital Customer Service capabilities to prospective customer needs and business outcomes. - Support technical discovery conversations to help understand prospects’ business processes, contact center architecture, and technical requirements. - Assist with proofs of concept (PoCs), technical validation, and integration planning throughout the sales process. - Manage technical responses for RFPs, RFIs, and security/compliance questionnaires with guidance from senior Sales Engineers. HANDS-ON TECHNICAL EXECUTION & INTEGRATION - Build and modify technical demo environments, applets, and working examples using APIs, JavaScript, HTML/CSS, webhooks, automation tools, and lightweight integrations. - Troubleshoot technical questions, payload configurations, and integration challenges alongside experienced Sales Engineers and cross-functional partners. - Develop reusable demo assets, integration applets, technical documentation, and internal process improvements. ENABLEMENT & CROSS-FUNCTIONAL COLLABORATION - Collaborate with Sales, Product, Engineering, Implementation, and Customer Success teams to support prospective customers and advocate for their requirements. - Continuously build expertise in sales engineering methodology, discovery techniques, presentation skills, and enterprise software sales. - Learn and effectively use Glia’s customer stories, case studies, and sales resources throughout the sales process. - Build strong relationships with prospects and help create a thoughtful, consultative customer experience. QUALIFICATIONS: - Experience: 1–3 years of experience in a technical, customer-facing role such as implementation engineering, technical consulting, solutions consulting, professional services, application support, customer engineering, or sales engineering. - Web Fundamentals: Hands-on coding experience and comfort building or modifying working examples using JavaScript and HTML/CSS. - API & Integration Knowledge: Experience working with REST APIs, webhooks, integrations, authentication, payloads, error handling, or technical troubleshooting. - Technical Artifacts: Experience creating technical artifacts such as automation scripts, integration applets, serverless functions, lightweight services, or proofs of concept. - Communication: Strong communication skills, including the ability to ask thoughtful questions, explain technical concepts, and connect them to customer needs and business outcomes. - Mindset: Curiosity, coachability, and a strong desire to develop sales engineering, demonstration, and customer-facing skills. - Collaboration: Ability to collaborate effectively and seek guidance when navigating unfamiliar or complex technical challenges. - Domain Awareness: Experience working with or supporting B2B SaaS products, ideally within sales, service, customer experience, or workflow environments. NICE TO HAVE - Previous experience supporting demonstrations, proofs of concept, technical discovery, RFP responses, or pre-sales activities. - Background or familiarity with financial technology (FinTech), banking software, contact center, customer experience, telephony, SIP, or VoIP technologies. - A computer science degree, technical degree, coding bootcamp, or other formal technical training. - Experience with cloud platforms, serverless technologies, APIs, web applications, or integration platforms (e.g., Postman, Zapier, Workato). - Experience working with enterprise customers or cross-functional technical teams. BENEFITS: - Stock options and competitive salary - Professional development support, including trainings, courses, conferences, and books - Access to the latest tools and equipment you’ll need - Sports compensation and reimbursement for therapy and counseling sessions - Team events, including annual employee awards, internal hackathons, and events ranging from cooking activities to the Glia Olympic Games - A diverse, international team representing 25 countries Glia is an equal-opportunity employer. Glia does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), or any other basis protected by law. The Glia Talent Acquisition team uses @glia.com http://glia.com and @ darina.danchenko@gliatalent.comgliatalent.com http://gliatalent.com email addresses for coordinating interviews, providing updates, and sending documents. Our hiring process involves an introduction, practical and team interviews, and a decision and offer. For more information, visit our Recruitment Privacy Notice page https://www.glia.com/eu-recruitment-privacy-notice or contact our talent team via talent@glia.com