Associate Sales Operations Analyst

Job description

When joining PerkinElmer, you select an experienced and trusted leader in scientific solutions, with the support of a global service network and distribution centers, providing the right solution, at the right time, to meet critical customer needs. With over an 80+ year legacy of advancing science and a mission of innovating for a healthier world, our dedicated team collaborates closely with commercial, government, academic and healthcare customers to deliver our broad portfolio of analytical solutions, and OneSource services. Job Title Associate Sales Operations Analyst Location(s) São Paulo Job Description Responsible for the end-to-end invoicing process in Brazil, including invoices for equipment, consumables, spare parts, services, loans, contracts, and other billing transactions. Ensure timely and accurate invoice issuance, in compliance with internal procedures, customer requirements, and applicable tax regulations. Monitor the billing process from order readiness through invoice issuance, proactively identifying and addressing potential issues that may impact billing, revenue recognition, or customer delivery. Investigate and resolve invoice rejections, tax inconsistencies, data discrepancies, system errors, and other exceptions affecting the billing process. Take ownership of billing issues from identification through resolution, coordinating with the appropriate internal teams and ensuring proper follow-up and closure. Work closely with Customer Care, Finance, Tax, Logistics, Sales, IT, and other stakeholders to resolve complex billing issues and improve process efficiency. Act as a key point of contact for customers regarding billing-related inquiries, discrepancies, invoice corrections, and documentation requirements. Prepare correction letters and other billing-related documentation, ensuring compliance with customer and regulatory requirements. Upload invoices and supporting documents to customer portals, ensuring accuracy and adherence to specific customer requirements and deadlines. Maintain and validate customer master data and billing information, ensuring data accuracy and consistency across systems. Monitor changes in Brazilian tax legislation and support the implementation and adaptation of billing processes, particularly in relation to the ongoing Tax Reform. Analyze recurring billing issues, identify root causes, and recommend process improvements to prevent recurrence and reduce operational risks. Support the implementation of new billing and tax requirements, working collaboratively with cross-functional teams to ensure operational readiness. Maintain appropriate controls and documentation for billing activities, ensuring traceability and compliance with internal processes. Serve as an operational reference for Brazil Billing, supporting the resolution of complex cases and contributing to continuous process improvement.