Associate, Sales Support

Job description

Job Title: Associate, Sales Support Job Description This Virtual Customer Support Specialist role is responsible for servicing the inbound que pertaining to SAP store listed products via: •Live chat •Incoming Tickets In addition, the role is responsible for demonstration of required products to SAP potential customers via conference call. Responsibility/Activity Escalate clients' requests and complaints to appropriate channels. Update clients about their requests and complaints status accordingly Gather client's feedback, identify problem trend and report to supervisor for discussion or Resolve and accurately log customer's post-sale requests with the highest level of professionalism. Services may include responding to general order status and delivery queries, expediting Escalating issues which are beyond the training level provided. Provide full support to end user following protocols agreed between Webhelp and our client focusing on quality and appropriate communication. Engage with internal & external parties to understand requirements for execution REQUIRED SKILL (MUST) Minimum 3 years’ experience in Technical support and Customer Service Have understanding about E-commerce Understand Software and Hardware Excellent verbal and written communication skills in English Education level: Diploma and above Minimum 2 years’ experience in IT or relevant experiences Be familiar with the Computer and Laptop Able to support APJ hour : 8am - 5pm Basic knowledge about Excel Knowledge on Javascript and/or Cloud Development Have sales representative experience. Having technical customer support is an advantage. Basic mathematical skills Location: MYS Kuala Lumpur - Menara Exchange 106, Level 6, Lingkaran TRX, Jalan Tun Razak Language Requirements: English Time Type: Full time If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents