Associate Salesforce Administrator

## **Who We Are** QGenda is redefining healthcare workforce management everywhere care is delivered. We're on a mission to empower the healthcare industry to better onboarding, deploy, and manage their workforce. Over 4,500 healthcare organizations have trusted us to help them make strategic workforce decisions through our unified software platform. With more than 800 employees across the US, we are united in our vision and culture to make a difference for our customers, while enjoying the day-to-day. At QGenda, we value our employees and their contributions toward the success of the business. We strive to create a dynamic work environment that fosters growth, innovation, and collaboration, where employees can be proud of the work they do and the impact it has on the healthcare industry. QGenda is headquartered in Atlanta. To learn more about QGenda, visit us at or follow us on [Instagram](https://www.instagram.com/qgendalife/) or [LinkedIn](https://www.linkedin.com/company/qgenda/). ## **About Your Role** As an Associate Salesforce Administrator, you will work under the direction of the **Salesforce Platform Manager** to support, maintain, and streamline day-to-day operations on QGenda’s Salesforce platform. This role acts as a primary operational resource for internal teams, addressing front-line inquiries and keeping our system running smoothly. You will work closely with the team’s **Senior Salesforce Administrator** and **Salesforce Administrator** to learn our unique platform architecture, troubleshoot issues, and collaborate on system alignment. This position is designed as a career-launching growth opportunity. The ideal candidate will start by mastering core operational tasks and will be expected to continuously grow into increasingly complex administration duties over time. ## **How You’ll Make an Impact** - **Ticket Management:** Take primary ownership of incoming operational (**Help Desk**) tickets, ensuring timely, accurate, and helpful resolutions for our internal users. - **Access Control:** Manage basic user administration, including provisioning and deprovisioning user accounts, resetting passwords, and adjusting roles, profiles, and permission sets. - **Data Operations:** Execute routine data tasks, such as file uploads, data extractions/downloads, and ongoing account maintenance to preserve data integrity. - **General Troubleshooting:** Serve as a responsive resource for everyday system questions, diagnosing minor glitches, and escalating complex issues to the Salesforce Platform Manager or senior administrators when necessary. - **Process Alignment:** Adhere closely to all company ticketing workflows, documentation policies, and handling practices. #### **Growth & Professional Development Expectations** - **Continuous Learning Path:** A formal certification is **not required** at the time of hire. However, because this role is designed for long-term professional development, the incumbent will be expected to expand their technical capabilities, absorb advanced tasks from senior team members, and achieve their **Salesforce Certified Administrator** credential within **three years** of joining the team. ## **Experience You Bring** - **Platform Experience:** 1–2 years of hands-on exposure or structural familiarity with Salesforce or a similar CRM environment. - **Communication:** Excellent verbal and written communication skills paired with a user-first support mindset. - **Analytical Thinking:** Creative and analytical thinker with a natural aptitude for problem-solving and troubleshooting. - **Prioritization:** Strong organizational skills with the ability to handle, organize, and prioritize simultaneous operational requests. - **Quality Focus:** A sharp eye for detail, striving for thoroughness and accuracy across all system changes and data requests. - **Team Attitude:** A collaborative, positive approach to learning new technical skills and adapting to dynamic roadmaps. ## **Not Required, But Nice to Have** - Salesforce Certified Associate credential. - Basic experience utilizing a helpdesk ticketing platform (e.g., Jira, ServiceNow). - Strong familiarity with data manipulation tools like Microsoft Excel or Google Sheets (e.g., VLOOKUPs, data formatting) for prepping file uploads. - Experience with SOQL or SQL **#LI-Hybrid** *Applicants for this position must be authorized to work for any employer in the United States (U.S.), including being located in the US. We are unable to sponsor, take over sponsorship of, or hire candidates with an employment visa at this time.* ## **What’s In It For You** We offer a comprehensive total rewards package to support our full-time employees and their family’s day-to-day needs, well-being and major life events, which includes: - *Fully company-paid options for medical (both in-person and virtual), dental and vision insurance* - *Generous paid time off (PTO) policy to enjoy periods of uninterrupted rest and relaxation for a healthy work/life balance* - *Paid parental leave for birth, adoption or permanent placement* - *401(k) with company match* - *Annual Costco membership, cell phone stipend, commuter benefits, in-office perks and more* QGenda delivers technology solutions to improve how healthcare is delivered and increase access — for everyone. We can only succeed by bringing together diverse minds, thoughts, ideas and team members to create better solutions for our customers and make us a better company as a whole. We are committed to creating a culture of embracing diversity, inclusion and equity for all. QGenda is an Equal Employment Opportunity employer and makes all employment decisions without regard to race, color, religion, creed, gender, sex (including pregnancy), sexual orientation, gender identity or expression, natural origin, ancestry, age, marital status, disability or genetic information, military status, status as a disabled or protected veteran or any other protected status under applicable law. If you require accommodations or assistance to complete the online application process, please contact [recruiting@qgenda.com](mailto:recruiting@qgenda.com) and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. We will respond to your email promptly.