Associate - SCM - Planning & After Sales 5A

Associate - SCM - Planning & After Sales Ready to turn bold ideas into real-world impact? At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory , our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI , our breakthrough solutions tackle companies’ most complex challenges. If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment. Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises. Get to know us at and on LinkedIn , YouTube , X , and Facebook . Job Description Supply & Demand Planning Support Assist in gathering and updating demand forecasts and supply plans in planning systems. Support planning teams in analyzing inventory levels, stock movements, and lead times. Help monitor order status and identify supply risks or backlogs. 2. Order Management Process customer orders in ERP systems (e.g., SAP, Oracle) and track order status. Coordinate with warehouse, logistics, and shipping teams to ensure timely fulfillment. Support in managing order changes, cancellations, or delivery delays. 3. After-Sales Service Coordination Handle customer queries related to product delivery, installation, warranty, and service requests. Coordinate with service teams or vendors for after-sales support like repairs, replacements, or maintenance. Track after-sales cases and ensure timely resolution and customer satisfaction. 4. Returns and Claims Processing Assist in managing return merchandise authorization (RMA) processes. Process claims for damaged, defective, or incorrect items. Ensure accurate documentation and compliance with return policies. 5. Data Management & Reporting Maintain accurate records of planning metrics, customer interactions, returns, and service activities. Generate reports on order fulfillment, delivery performance, returns, and customer feedback. Support in KPI tracking (e.g., OTIF – On Time In Full, return rate, service resolution time). 6. Cross-Functional Coordination Work closely with procurement, logistics, production, and customer service teams. Support planners and after-sales managers in daily operations and escalations. Act as a liaison between customers and internal departments to resolve issues. 7. System & Tool Usage Use planning and service management tools (e.g., SAP APO, Oracle, Salesforce, ServiceNow). Enter and update order, inventory, and service data in ERP/CRM platforms. Support in the digitalization or automation of manual processes. 8. Compliance & Process Adherence Ensure adherence to company policies, service-level agreements, and regulatory requirements. Follow standard operating procedures (SOPs) for order processing, returns, and service activities. Qualifications Bachelors - Business Administration, Bachelors - Industrial Engineering, Bachelors - Logistics, Bachelors - Supply Chain Management, Masters - Operations Management Certifications APICS Certified in Production and Inventory Management (CPIM) - Lincoln LandLincoln Land, Certified Supply Chain Professional (CSCP) - Indian Institute of Management, TrichyIndian Institute of Management, Trichy, Salesforce Certified Business Analyst - SalesforceSalesforce, Supply Chain Design Certification - LinkedIn LearningLinkedIn Learning Required Skills Contract Management, Customer Relationship Management (CRM), Inventory Management, Kinaxis, O9 Demand Planning, Order Management, Production Planning, Supplier Management Language English (Required), English (Required) Language Proficiency - Upper Intermediate - B2 Additional Job Location - Job Type Regular Master Skill List - SCM - Planning & After Sales Remote Type - Hybrid Work Shift - Variable (Philippines) Why join Genpact? • Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter • Make an impact – Help global enterprises solve business challenges that matter • Accelerate your career – Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead • Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day • Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up. Let’s build tomorrow together. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.