Associate Security Operation Engineer

Job description

Ensign is hiring ! Responsibilities Provide day-to-day end user support of a Secure Service Edge solution in a 24/7 staffed operations Ensure all user reported incidents and user enquiries are properly tracked, escalated and with proper closure Perform end-to-end incident management, troubleshooting and resolution, adhering to SLA Escalate incidents to L2 engineer or vendor support when required Raise Change Requests for configuration changes Manage agent software upgrades and rollout Process and fulfill Service Requests in accordance with SLA Monitor health of the solution Monitor and respond to system alerts Work closely with Operation Lead to ensure tasks are executed Maintain existing operational documentation to ensure that changes are captured Requirements Diploma or Degree in Information Technology or related discipline Good knowledge in End User Support Knowledge in Networking and/or Cyber Security (e.g., Firewall, Secure Web Gateway, Threat Detection, etc.) is preferred Ability to communicate effectively in writing and verbally Meticulous self-starter and problem solver with a service mindset Entry level candidates with passion for cyber security are welcome Working Conditions Certification and On Job Training (OJT) will be provided Able to perform 12-hour shift duties at client sites Working hours: AM- 8:00am to 8:00pm / PM- 8:00pm to 8:00am