Associate/Senior Associate, Research

Job description

At Lalamove, we believe in the power of community. Millions of drivers and customers use our technology every day to connect with one another and move things that matter. Delivery is what we do best and we ensure it is always fast and simple. Since 2013, we have tackled the logistics industry head on to find the most innovative solutions for the world’s delivery needs. We are full steam ahead to make Lalamove synonymous with delivery and on a mission to impact as many local communities we can. We have massively scaled our efforts across Asia and now have our sights on taking our best in class technology to the rest of the world. And we are looking for talented professionals to join us in this journey! Lalamove is seeking a strategic Research candidate to join our BI and Research team. This role supports the Research & Strategy function by conducting market analysis, customer experience investigation, on ground field research and industry trend tracking to inform business decisions. The position is execution-heavy and works closely with senior researchers, strategy, and leadership teams to deliver structured insights. ### Key Responsibilities **1. Voice of User Research** - Regularly review user feedback to trace service-delivery flaws. - Document and audit the end-to-end experience of users (customers, merchants, or drivers) to identify systemic friction points. - Translate raw, localized customer feedback and metrics into clear, structured insight reports for product and operations teams. **2. On-****Ground Field Research Support** - Support research manager in launching and executing field research, including quantitative and qualitative research, particularly in delivering raw field journals, photo/video documentation and structured summaries immediately following field deployments. - Act as the "eyes and ears" of the strategy team by capturing on-the-ground operation via site visits, interviews, video-taking and other data collection tools - Shadow couriers, drivers and users during real-world execution to identify frictions, opportunities and gap in usability and service offering **3. M****arket Analysis & Competitive Understanding** - Gather localized field and digital data to assess threats, gaps and potential whitespace opportunities - Cross-reference internal operational metrics against voices of users to diagnose business performance to uncover internal growth patterns or vulnerabilities - Maintain and update intelligence in user and market sentiments to keep team updated on local policies, competitor product features, pricing, promotional mechanics, service expansions and partnerships ### Key Requirements & Attributes - **Execution-First Mindset:** Highly organized, proactive, and comfortable with a heavy "doing" component - **Structured Thinking:** Ability to take unstructured data and organize it cleanly into structured updates for internal leadership - **Collaborative Spirit:** Good communication skill and collaborative mindset to act as a bridge to frequently liaise across diverse internal teams ### Qualifications & Experience - Bachelor’s degree in any field - Ideally **2–4 years** of experience in consulting, research, business analysis, strategy, market intelligence, or related roles; fresh graduate may be considered for the role of associate - Solid analytical thinking with attention to detail; strong desk research, field interview and data synthesis skills - Clear written communication and ability to summarize insights - Comfortable working with ambiguity and learning new industries quickly - Interest in logistics, transportation, tech platforms, or marketplace businesses