Associate Specialist - Bilingual-Spanish - PST

Job description

Join Amplity, the full-service go-to partner of biopharma companies that delivers flexible + specialized medical + commercial services. No matter where a drug is in its lifecycle, we scale with ease to maximize resources + improve impact for all our clients. Through strategic partnerships + deep therapeutic expertise, Amplity transforms how breakthrough treatments reach the people who need them. Associate Specialist Amplity seeks highly motivated and successful Associate Specialist to join our team. This posting is aimed at building a pool of candidates for potential upcoming opportunities. Associate Inside Sales Representative (ASR) is responsible for engaging Health Care Professionals in telephone conversations to promote assigned client product, maximize the product’s selling potential and meet program and Client objectives. The ASR achieves this by developing and maintaining relationships with HCPs and by educating them about product features, benefits, safety profile and approved indications to ensure appropriate patient use. The ASR utilizes approved tools for product promotion and maintains a competent level of product, program and customer activity knowledge. The ASR is expected to collaborate with Client field-based teams and management. Essential Duties/Responsibilities: Manage daily sales call activity according to defined expectations, with the purpose of influencing customers and increasing product sales. On behalf of Client, promote Client's product(s) via the telephone (outbound and/or inbound calls) by engaging assigned HCP targets in in-depth product discussions to attain individual, territory and company goals for sales, market share, etc. Profile and manage targeted list of HCPs and provide value-added benefits to grow product volume. Create and implement business plans to achieve territory and business sales goals. Maintain call productivity and metrics that are required by program. Achieves quarterly client sales quotas. Effectively and persuasively communicate with customers using effective selling, listening and negotiation skills, proper terminology and approved messaging, and effectively use approved promotional aids. Maintain thorough knowledge of Client product(s) and program. Verify and complete required data entry in Amplity /Client CRM systems, such as details of the target’s responses, call activity, product orders, and any follow-through actions. Listen and respond appropriately to customer needs and questions within program timelines. Partner and collaborate with client field sales account managers and client sales managers to plan territory coverage when required. Create and maintain a positive impression with client and client’s customers. Prepare reports for management as needed. Fully comply with all laws, regulations and Amplity Policies, Code of Conduct, all privacy and data guidelines and relevant state and federal laws and regulations. Participate in teleconference and live (when required) National, regional and district meetings and training sessions and represent client at National and/or local conventions when applicable. Other projects as assigned Key Working relationships: Report to Amplity Sales Manager or Program Director. Work closely with other team members assigned to the program and members of Amplity home office support. Maintain a positive working relationship with customers and client contacts. Education and Experience: Required: Bachelor’s degree 1+ years of previous sales and/or customer engagement experience with proven record of success Flexibility to cover multiple time zones as needed Preferred: Account and territory management experience Inside Sales or Contact Center experience Aesthetics experience Bilingual - Spanish Knowledge, Skills and Abilities: Excellent verbal, written and interpersonal communication skills. Clear, articulate and grammatically sound speech, professional demeanor and excellent phone manner and communication skills. Strong focus on providing customers with superior support and service. Ability to learn, understand and communicate complex information over the telephone. Strong rapport building skills and active listening skills. Excellent selling, closing, persuasion and presentation skills. Ability to display high-levels of initiative, effort and commitment successfully complete projects and assignments. Ability to comprehend and communicate complex technical/medical terminology and to maintain the required technical expertise including competitive product knowledge. Must be self-motivated and disciplined. Good organizational and planning skills, strong attention to detail and accuracy. Ability to work independently and as a team member. Flexibility and ability to handle multiple tasks simultaneously. Must be able to deal with people at all levels inside and outside of the company. Demonstrated technical aptitude and working proficiency in Microsoft Word, Excel, and Outlook. Must be able to successfully complete client trainings in their entirety (home study and live training) and meet all training expectations in order to proceed to servicing client’s customers within the parameters of the program. Must be able to participate in teleconference and live National, regional and district meetings and training sessions and represent client at National and/or local conventions when requested. Must be able to drive to and around customer offices within the assigned region, during field sales activities, and hold a valid driver’s license. Key Performance Competencies: Interpersonal Savvy Customer Focus Business Acumen Driving for Results Decision Quality Dealing with Ambiguity Planning Motivating others EPIIC Values: All positions at Amplity have a responsibility to demonstrate our EPIIC Values in order to uphold our high-service standards. Excellence : We set high standards. We are solutions-focused and achieve outstanding results with a professional and positive attitude. Passion : We love what we do. Our energy inspires, engages, and motivates others. Innovation : Our ideas set us apart. We are curious and bold and challenge traditional ways of working. Integrity : We are open, honest, and transparent. We do the right thing with courage and understanding. Collaboration : We are better together. We actively seek the participation of others to achieve greater outcomes. About Us Amplity powers biopharma innovation through expert-led teams that deliver. Whether you knew us in the 80’s as Physician Detailing Inc., or in the 00’s as part of Publicis Health , the companies that came together in 2019 to form Amplity have delivered contract medical, commercial + communications excellence for 40+ years. Our people-driven, tech-enabled DNA fuels everything we do. Our professionals understand the pharmaceutical industry from the inside out. With a deep grasp on product lifecycles, marketing hurdles, operational nuances + the complex needs of providers and patients, we help our clients launch products + operate smoothly with precision — across all business shapes, sizes + specialties. We are on a mission to improve patient outcomes through executional excellence — enabling our partners in pharma to thrive in turn. At Amplity, we are allies in excellence. And we do it quicker, better, nicer than anyone else. Our Diversity Policy We encourage and support equal employment opportunities for all associates and applicants for employment without regard to sex, race, color, religion, national origin, age, disability, marital status, sexual orientation or veteran status. Employment decisions are evaluated on the basis of an individual's skills, knowledge, abilities, job performance and other qualifications. In addition, Amplity Health maintains policies and procedures designed to comply with applicable federal, state and local laws governing non-discrimination in employment in every location in which Amplity Health has facilities.