Associate Specialist, Customer Support

Job description

Job Description Role Summary This Demand Fulfillment Specialist role manages Supply Chain Execution activities at Organon, supporting the Commercial Organization with material movement transactions, logistics, and inventory management. Key Responsibilities Manage and optimize relationships with key external and internal partners, including 3PLs, distributors and sites. Oversee and guide 3PL and distributor customer service teams on warehousing and distribution activities. Ensure timely receipt and accurate processing of customer forecasts and orders. Serve as the primary contact for customers on supply and demand topics, including escalations. Build strong working relationships with customers and internal stakeholders. Monitor and resolve escalated supply issues through coordination with planning teams, sites and customers. Maintain and improve standard reporting on demand, supply, master data, and inventory for all stakeholders. Participate in customer meetings and contribute to the Sales and Operations Planning (S&OP) process. Support projects and initiatives that improve performance and customer service. Provide backup coverage for colleagues. Required Qualifications Bachelor’s degree preferred, or equivalent experience in supply chain, customer service, project management, logistics, planning, procurement, or a related field. Strong analytical skills for independently solving straightforward problems and working through complex issues with support. Proactive, takes initiative and speaks up about how their area operates. Fluent English, both verbal and written. Advanced SAP skills. Strong attention to detail and accuracy. Secondary Job Description Who We Are: Organon delivers ingenious health solutions that enable people to live their best lives. We are a $6.5 billion global healthcare company focused on making a world of difference for women, their families and the communities they care for. We have an important portfolio and are growing it by investing in the unmet needs of Women’s Health, expanding access to leading biosimilars and touching lives with a diverse and trusted portfolio of health solutions. Our Vision is clear: A better and healthier every day for every woman. As an equal opportunity employer, we welcome applications from candidates with a diverse background. We are committed to creating an inclusive environment for all our applicants. Search Firm Representatives Please Read Carefully Organon LLC , does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails. Annualized Salary Range Annualized Salary Range (Global) Annualized Salary Range (Canada) Please Note: Pay ranges are specific to local market and therefore vary from country to country. Employee Status: Regular Relocation: No relocation VISA Sponsorship: No Travel Requirements: Organon employees must be able to satisfy all applicable travel and credentialing requirements, including associated vaccination prerequisites Flexible Work Arrangements: Shift: Valid Driving License: Hazardous Material(s): Number of Openings: 1