Associate Specialist, Implementation - Launch Graduate Program 2027

Job description

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Associate Specialist, Implementation - Launch Graduate Program 2027 Overview Mastercard works to connect and power a sustainable and inclusive global economy. We are a vehicle for commerce, a connection to financial systems for the previously excluded, a technology innovation lab, and the home of Priceless®. We ensure every employee has the opportunity to be a part of something bigger and to change lives. We believe in connecting everyone to endless, priceless possibilities. Launch Program The Launch program is a development program that is supplemental to the role and is designed to help you transition from being a student to being a Mastercard employee. In this program, you will participate in: • Four-day orientation focused on getting to know Mastercard, building your skills, and be a force for good (Mastercard’s culture) • Professional skills workshops • Launch Innovation Week • Social impact – pro bono team challenge • Global Volunteer Challenge Role Description • Responsible for all aspects of the technology and operational relationship with the customer • Acts as a dedicated resource for key customers • Establishes working relationships with internal delivery teams, customer support teams and customer contacts • Helps identify business opportunities through understanding of the customer’s technology infrastructure • Partners with customers to develop annual business plans and conducts quarterly operational reviews Responsibilities • Researches basic problem requests and responds to inquiries on products and tools for internal and customers • Contributes to the delivery of integrated solutions that address customer needs • Analyzes data from technology account management projects and reports on performance relative to success metrics • Helps identify customer needs and contributes to the delivery of integrated solutions that address those needs • May produce presentation materials, analytics and reports for customer or internal communications • Develops and maintains strong working relationships, with partners in other business functions in Product and Technology to complete deliver and customer support tasks Program Qualifications • Bachelors/Masters students graduating between Dec 2026 - July 2027 • Able to commit to start date of 19 July 2027 (Note: designated start date cannot be negotiated). • Must possess relevant full working rights and do not require visa sponsorship now or in the future Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: Abide by Mastercard’s security policies and practices; Ensure the confidentiality and integrity of the information being accessed; Report any suspected information security violation or breach, and Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.