Associate, SRE Support Engineer, Global Financial Markets Technology, Group Technology

Job description

Business Function Group Technology enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group Technology, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels. Responsibilities Provide functional and technical support for GFM applications to ensure stable production operations. Support users across Front Office, Back Office, Finance, and FX, including direct engagement with traders during market hours for time-sensitive issues. Analyse, own, and resolve production incidents impacting trading or downstream processes; coordinate with cross-functional teams to restore services promptly. Proactively monitor system performance, identify bottlenecks, and implement optimizations to enhance system reliability and scalability. Collaborate with development teams to test and deploy enhancements, bug fixes, and new features. Drive automation of support activities and operational tasks to improve efficiency and reduce manual effort. Develop monitoring tools and alerts to enable proactive issue detection and auto-healing/recovery mechanisms. Provide day-to-day production support for DBS in-house Front Office applications. Participate in on-call rotations, including after-hours support and weekend implementations where required. Work in shift rotations during support duty weeks and manage escalations from Level 1 teams. Contribute to continuous improvement initiatives, process enhancements, and knowledge-sharing practices. Maintain strong collaboration within the support team and across GFMT teams, ensuring high-quality service delivery to business users. Automate recurring tasks to reduce operational toil for both end users and internal teams. Strong ownership and accountability, Team player with collaborative mindset and Customer-focused with a commitment to service excellence Requirements Minimum 5 years of experience in a similar role supporting mission-critical financial applications. Hands-on experience with IBM Spectrum Computing (Murex GRID). Strong understanding of Termsheet generation tools and FX Trading applications ( eFXO ). Practical experience with AWS services (ECS, EC2, CloudWatch). Experience working with Red Hat OpenShift (Pods, Containers, Clusters). Knowledge of Java, Microservices architecture, and Databases [MSSQL, MariaDB & MongoDB]. Familiarity with Shell scripting, CI/CD pipelines, and AWS services. Good understanding of Structured Products and FX products. Experience with monitoring and observability tools such as ELK (Kibana), Prometheus, and Grafana. Hands-on experience with DevOps tools: Git, Bitbucket, Jenkins and CA Release Automation Strong analytical, troubleshooting, and problem-solving skills with the ability to manage high-pressure situations. Comfortable operating in a Front Office trading environment with time-sensitive deliverables. Excellent communication skills with the ability to interact with both technical and non-technical stakeholders, including traders and operations teams. Proven ability to work in a fast-paced, high-availability financial systems environment. Continuous learning mindset and a passion for staying up-to-date with industry trends and technologies Location: DBS Asia Central Job: Technology Schedule: Regular Employee Status: Full time