Associate Store Manager - Toronto Eaton Centre

Knix is an award-winning intimate apparel and activewear brand that is re-inventing intimates for real life. Through our innovative products and our engaged community, we are empowering people everywhere to be unapologetically free. Launched in 2013, we are one of the fastest-growing intimate apparel brands in North America and are globally recognized as an innovator within the apparel space. We reach over 3 million customers through our online stores, Knix retail locations across North America and channels such as wholesale and Amazon. We are revolutionizing the apparel industry with our best-in-class customer experience, innovative products and brands Knix, Kt by Knix, and Mntd. Come join us if you are looking for a purpose-driven and authentic career! The Associate Store Manager acts as the strategic partner to the Store Manager, helping to lead and develop a leadership team of Assistant Managers and Key Leads, as well as our Sales Associates. You will drive business results by overseeing daily operations and ensuring an inclusive environment where customers can explore the Knix product line. While the Manager sets the vision, you bring it to life on the floor through real-time coaching and hands-on leadership that drives an exceptional customer are a people-first leader who builds community, manages operational complexity, and empowers a high-performing team to exceed targets. ### What's in it for you (Benefits and Perks) - **Competitive Pay** - Base Salary plus Monthly Bonus, with performance based pay increases. - **Health** - Health benefits program that starts on your first day, and access to a mental health & wellness platform that offers therapy and coaching sessions - **Family** - A Parental Leave Top-Up Program up to 80% of your salary - **Savings and Retirement:** Company GRSP Program that matches up to (3%) of your pay - **Work Environment** - A one-of-a-kind culture that is committed to fostering an inclusive and diverse workplace where all our team members can bring their whole selves to work - **Product Discount** - Generous employee discounts that offer up to 50% on your favourite Knix products - **Career Advancement** - Monthly, quarterly, and semi-annual awards and recognition and the opportunity to advance in your career - We are growing FAST ### About You - You are a collaborative leader who thrives acting as the right hand to a Store Manager. - You have a pulse on what Knix customers want and know how to attract, engage, and delight them throughout the client experience. - You thrive in a dynamic environment, bringing strong critical thinking skills to quickly assess situations and make informed decisions on the sales floor. - You understand what we all experience in fitting rooms and are a natural at making others feel comfortable. - You have business acumen to support critical thinking, a bias for action when decision-making, and an entrepreneurial mindset when problem-solving. - You’re a people-first leader who empowers + engages their team to drive business results. - You’re passionate about our customers and inspired by Knix and our mission. ### The Opportunity - **Sales & Floor Leadership:** Proactively drive sales volume by acting as the primary floor leader. Model best-in-class selling behaviors and provide real-time coaching to Assistant Managers and Associates to maximize sales and balance service. - **KPI Management:** Partner with the Store Manager to analyze business trends. Take ownership of specific KPIs (e.g., Conversion, UPT), creating action plans to influence them and pivoting floor coverage based on business needs. - **Operational Excellence:** Lead the "back of house" and operational standards, including training the team on cycle counting, inventory management best practices, shipment processing, and loss prevention to ensure stock accuracy. - **Visual Merchandising:** Ensure team members maintain the visual standards of the store at all times; assist in floor sets and merchandising updates to create a world-class shopping experience. - **Marketing & Events:** Execute on-the-ground logistics for special events and community building initiatives, utilizing marketing collateral to drive traffic and engagement. - **Talent Development:** Partner with the Store Manager on recruitment, hiring, and retention strategies. Take a lead role in the orientation and onboarding of new hires to ensure a memorable employee experience. - **Strategic Support:** Support with the openings and operations of future stores and pop-ups for Knix as needed. Deputize for the Store Manager in their absence, assuming full accountability for store operations and team performance. ### Qualifications - Previous experience in a retail management role (Assistant Manager level or higher) leading a team in a high-volume environment. - Proven ability to coach and develop layers of leadership (mentoring Assistant Managers or Supervisors is a plus). - Demonstrated experience in driving specific KPIs and understanding how operational efficiency impacts the bottom line. - The ability to problem solve and exercise appropriate decision-making to produce optimal results in a fast-paced setting. - Experience planning + executing community events both in-store and out-of-store is an asset. - Open availability to ensure business needs are met including evenings, weekends, and holidays.