Associate Support Manager (Fraud Detection & Risk Intelligence)

Job description

ApplyBoard simplifies the study abroad search, application, and acceptance process by connecting international students, recruitment partners, and educational institutions on one intuitive and personalized platform. ApplyBoard is a mission-driven, hyper-growth organization. It has been attracting dedicated individuals for more than eight years who are inspired every day to break down barriers to international education and take their careers to new heights at a company that will invest in their career growth. Our six core values are our compass in our mission to Educate the World and the foundation of our unique company culture. As an organization built on a foundation of diversity, it’s important that our team members are representative of the students from more than 150 countries that we support. The Opportunity: ApplyBoard is seeking a highly analytical and investigative Associate Support Manager – Compliance to strengthen our fraud prevention and application integrity capabilities. This role will be responsible for identifying suspicious behaviors, building detection logic, and partnering with Product, Operations, and Support teams to prevent fraudulent applications across the student lifecycle. The ideal candidate combines investigative thinking, data analysis, and operational judgment to safeguard institutional trust and platform credibility at scale. You will play a critical role in protecting students, recruitment partners, and institutions by proactively detecting risk patterns and developing scalable compliance processes. What you will be doing everyday: Fraud Detection & Risk Analysis Investigate suspicious student applications, documents, and behavioral patterns across the application journey. Build and refine fraud detection models, rule sets, and risk indicators based on historical trends and emerging tactics. Identify high-risk recruitment partner behaviors and escalate potential integrity violations. Analyze datasets to detect anomalies in submissions, outcomes, and document authenticity. Operational Compliance & Case Management Review flagged cases and determine appropriate action (approval, rejection, escalation, or monitoring). Maintain clear audit trails and documentation for all compliance decisions. Ensure adherence to institutional policies, immigration regulations, and internal risk guidelines. Support complex cases including credibility concerns, document manipulation, and outcome discrepancies. Cross-Functional Collaboration Partner with Product and Data teams to improve automated risk scoring and detection workflows. Work with Support and Operations teams to implement preventive controls within daily processes. Provide actionable insights to leadership on emerging fraud trends and systemic risks. Assist Training teams in educating internal staff and partners on compliance best practices. Prevention & Continuous Improvement Develop proactive prevention strategies to reduce fraud at source rather than post-submission. Recommend platform safeguards, validations, and user-experience changes to reduce misuse. Create dashboards and reporting to track fraud rates, detection accuracy, and resolution outcomes. Continuously refine policies to balance customer experience with platform security. Required Qualifications: Bachelor’s degree in Business, Data Analytics, Criminology, Finance, or related field. 3–6 years experience in Compliance, Risk, Fraud Detection, Trust & Safety, or Investigations. Strong analytical thinking and ability to identify patterns within large datasets. Experience reviewing documents and identifying inconsistencies or manipulation indicators. Excellent judgment, attention to detail, and decision-making ability. Strong written and verbal communication skills for sensitive escalations. Preferred Qualifications Experience in EdTech, immigration, financial risk, KYC, or Trust & Safety operations. Exposure to fraud detection models, risk scoring, or behavioral analytics. Familiarity with CRM tools, ticketing systems, or data visualization dashboards. Experience working with international student application processes. Why Join ApplyBoard Direct impact on protecting global education ecosystem integrity. Opportunity to build scalable fraud prevention systems at a global platform. Work closely with Product, Data, and Operations leadership. Help shape the future of trust in international education mobility. About ApplyBoard ApplyBoard empowers students around the world to access the best education. With more than 1,000,000 students from over 150 countries helped with their journey in less than a decade, we are just getting started. ApplyBoard’s global team assists students and our 1,500+ partner institutions by empowering the international student sector with innovative technology and insights. As a five-time consecutive Deloitte Fast 50 and Fast 500 ranked company, ApplyBoard keeps international students at the heart of everything we do. Thank you for your interest in joining the ApplyBoard Team and being part of our mission to Educate the World. While we are lucky to attract a high level of interest in each of our roles, only qualified applicants will be contacted and selected for an interview. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, and/or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us. ApplyBoard welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates in all aspects of the hiring and selection process.