Associate Systems Support Engineer

Job description

Accountabilities: Provide responsive technical support to clients, track ongoing issues, communicate progress, and drive problems through to resolution. Act as a key point of contact for application and database performance issues, maintaining a strong focus on customer experience. Monitor and evaluate application performance using tools such as AppDynamics, Dynatrace, New Relic, or similar application performance management platforms. Analyze complex application, infrastructure, and database performance problems, identify root causes, and coordinate remediation. Track identified defects, fixes, and technical issues across the client environment and ensure timely resolution. Convert known or recurring issues into proactive alerts and establish appropriate operational workflows with support teams. Monitor key server and application performance indicators, including CPU, memory, queues, I/O, page writes, and related metrics. Support Windows-based application environments, including IIS, worker processes, configuration, certificates, event logs, clustering, and related infrastructure components. Perform SQL analysis and troubleshooting, including queries, SQL jobs, blocking, and Always On environments. Prepare and maintain technical and operational documentation, procedures, and support materials. Deliver weekly and monthly client updates and participate in regular technical and leadership calls. Work effectively within a 24/7 operational environment, including rotational shifts, while maintaining timely incident analysis and resolution. Requirements: Bachelor’s degree in Computer Science, Information Technology, or a related field. At least 1 year of professional experience in application support, systems monitoring, or a related technical support environment. Hands-on experience with application or infrastructure monitoring and performance management tools such as AppDynamics, Dynatrace, New Relic, or equivalent platforms. Working knowledge of Windows Server infrastructure and .NET-based application support, including IIS, worker processes, Web.config, certificate bindings, and Windows Event Logs. Understanding of server performance metrics and troubleshooting tools, including CPU, memory, queue length, MSMQ, I/O, page writes, and Perfmon. Familiarity with Windows clustering, COM+, Log Parser, basic networking concepts, and Azure monitoring. Intermediate to advanced SQL skills, including SQL queries, SQL Jobs, blocking analysis, and Always On. Experience with IT service management platforms such as ServiceNow or Service Desk tools. Basic knowledge of ITIL principles; an ITIL Foundation certification is an advantage. Strong analytical and problem-solving abilities, with the persistence to investigate complex technical issues and drive them to resolution. Excellent written and verbal English communication skills, particularly for working with international clients and teams. Strong interpersonal and collaboration skills, with a customer-first mindset and the ability to communicate technical information clearly. Relevant IT certifications are considered an advantage. Benefits: Fully remote opportunity based in India. Full-time position within an international, collaborative technical environment. Opportunity to work with enterprise application, infrastructure, database, and monitoring technologies. Exposure to international clients and cross-functional technical teams. Opportunities to develop expertise in application performance management, SQL, Windows infrastructure, Azure monitoring, and IT service management. Learning and professional development opportunities. Comprehensive employee benefits package. Supportive and collaborative workplace culture. Environment that encourages employees to make an impact, learn, and grow professionally. Customer-focused organization with a strong emphasis on service quality and technical excellence. How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Why Apply Through Jobgether? Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time. #LI-CL1 This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an Associate Systems Support Engineer based in India. This role offers the opportunity to support critical application and database environments in a customer-focused, technically demanding setting. You will help monitor, troubleshoot, and optimize application performance across development and QA environments. The position combines hands-on systems support with application performance management and incident resolution. You will work closely with clients and internal technical teams to investigate complex issues and drive them through to resolution. The role also involves creating operational documentation, improving monitoring practices, and identifying recurring issues for proactive resolution. You will collaborate across international teams and operate in a 24/7 environment with rotational shifts. It is an excellent opportunity to deepen your expertise across Windows infrastructure, SQL, application monitoring, and cloud technologies.