Associate Technical Consultant

Job description

### **About Staffbase** We inspire people to achieve great things together. Our mission is to help organizations unlock the power of inspirational communication with the first **AI-native Employee Experience Platform**. Our **industry-leading and award-winning agentic AI communications channels** - intranet, employee app and email solutions - create engaging experiences that connect and empower employees. Headquartered in Chemnitz, Germany and New York City, with offices in Berlin, London, Sydney, Tokyo, Prague, and Minneapolis–St. Paul, our diverse team of 550+ employees supports 1,500+ customers—reaching over 14 million employees—in transforming their employee experience. We are proud to be a **Unicorn** company—privately valued at over $1 billion—demonstrating strong growth, innovation, and lasting impact in our industry. Together, we’re shaping the future of workplace communication. We are looking for an Associate Technical Consultant to bring their technical and delivery skills to client implementations of Staffbase. In this role, you take ownership of defined technical tasks and standard integration components for small business and mid-sized customers, ensuring they have an outstanding technical experience adopting the Staffbase platform. You reliably work within established procedures and documentation, and you see the world through the customer's eyes to help them get the most out of the Staffbase platform for their content and comms processes. **What you’ll be doing** - Engage directly with customers to assess requirements and independently own your assigned integration components end-to-end, from kickoff through go-live - Deliver specific integration components, such as standard Single Sign-On (SSO/SAML) setups or HRIS syncs, using established procedures and documentation - Interpret customer requirements and technical specifications and map them to standard Staffbase platform capabilities - Perform root cause analysis for common, recurring technical issues and diagnose single-system application failures - Independently manage standard integration workstreams, proactively identifying and escalating complex deviations or project risks beyond your defined scope - Communicate technical challenges and roadblocks clearly and concisely to the internal project team and the customer, ensuring impact on timelines is understood - Handle routine, low-stakes technical queries directly from customer contacts - Prioritize and execute technical tasks based on established project timelines, proactively reporting delivery risk as soon as it's identified - Advise on integration implementations for broadly used systems such as Microsoft, SAP, Workday, and Okta, within your defined scope - Assist in the secure setup of customers' Staffbase environments based on governance and technical requirements - Collaborate closely with Technical Specialists, Consultants, and Product teams to advocate for customer and team needs - Contribute to internal and external documentation to support colleagues and customers **What you need to be successful** - You work reliably and independently on structured technical tasks within a clearly defined scope, and you take ownership of seeing them through to completion - You have outstanding written and verbal communication skills, able to explain technical topics clearly to both technical and non-technical audiences - You are structured and detail-oriented, with a strong adherence to documentation, established procedures, and knowledge base articles - You communicate proactively and in a timely manner, flagging risks and blockers before they escalate - You can quickly understand technical concepts and translate customer requirements into standard platform solutions - Extensive Coding skills are not a requirement for this role, but a basic understanding of a programming language (e.g. JavaScript, HTML/CSS) and familiarity with version control tools like GitHub is a strong advantage - Comfortable using the command line or application logs to independently narrow down and resolve known technical issues - Around 1-2 years of experience in development, technical consulting, professional services, implementation, or sales engineering - Business-level proficiency in German and English (C1 or above); French is a plus - Experience with enterprise software concepts and integrations is a plus (e.g., SAP, Workday, Single Sign-On, Active Directory) - Basic knowledge of security and compliance topics in a SaaS environment is a plus **What you'll get** - *Competitive Compensation* - we offer attractive salary packages including LTIP (unit-based Long Term Incentive Plan) - *Flexibility* - we offer flexible working time models and the option of hybrid work, and support this with a yearly flex work allowance of €1560 - *Recharge* - with 31 vacation days annually (incl. one floating holiday), plus pro rata fully paid Fridays off during August - *Support*-we offer offering a company pension scheme - *Volunteers Day*- you’ll get one day off per year for supporting a social project ###