Associate Technical Engineer (KS)

Job description

This role looks like… The Support team is vital to our organization’s mission and growth. This role will provide assistance with a multitude of projects that will enhance the Support team’s success, such as: Direct communication via ticketing system, phone calls, and emails with customers to assist with software questions or issues. Provide desktop and application support to our customers in on-prem and hosted environments Research and analyze issues to ensure successful outcomes Identify technology solutions based on analysis of customer support needs. Work alongside different project teams to make sure that all customer installs and upgrade projects are being completed correctly and timely Produce, maintain, and update technical documentation Contribute to all customer support tools and support processes Create tickets for clients using Service Desk software for all incoming phone calls and emails; escalate to higher tier support, when necessary Participate in a team on-call rotation while providing 24/7/365 technical support Travel to customer sites is required on occasion, including correctional facilities and other secure or restricted environments Develop a comprehensive understanding of software applications and pharmacy/nursing use-cases You could be a great fit if… We believe in harnessing diverse talents and perspectives, and if you believe you have what it takes to excel in this role, we want to hear from you. We look forward to reviewing your application if you have the following qualifications and experience: Bachelor's degree or equivalent in Computer Science, Information Systems or any other related field 1-2+ years of experience in a related IT role 1-2+ years of experience with SQL; experience in other programming languages is a plus, but not required IT experience which includes: Windows Servers, Active Directory, DNS, Microsoft Office Strong analytical and problem-solving skills Strong verbal and written communication Ability to work well with other team members Excellent customer service skills and ability to build relationships Certifications such as A+, MCSE, MCTS, MCITP, CNE, CCNA are a plus but not required Additional Details: This is an on-site, full-time, salaried position located at our Topeka, KS office location. Our normal hours of operation are Monday – Friday, 8:00 AM – 4:00 PM. Some travel will be required. This position description is not intended to be exhaustive, and other duties may be assigned as they arise. It is not expected that applicants have any familiarity with Fusion’s proprietary applications, Healthcare software, or Corrections/Public Health business processes. Qualified candidates will be able to demonstrate related experience and transferable skills that will work well with the Fusion team. Fusion is an equal employment opportunity employers Compensation Salary Range: $50,000 – $65,000. At Fusion, our salary ranges are designed to be competitive within our size and industry. Compensation is just one component of a comprehensive total rewards package that also includes benefits, flexibility, and growth opportunities. Individual pay decisions are informed by several factors, including location, experience, qualifications, skillset, and internal equity across the organization. While we expect most offers to fall within the stated range, each compensation decision is made thoughtfully, with consideration for both the candidate’s unique profile and our commitment to pay parity. Fusion Health is seeking a bright, motivated, and outgoing Associate Technical Engineer to join our Support team in our Topeka, KS office location! This candidate will participate in dynamic and challenging projects to enhance our customer's software experience. We are looking for an ambitious team player who is target-driven and passionate about achieving results. Are you new to Application Support and looking to excel in your Information Technology career? This is a great opportunity for you to apply your new skills at the ground level, where you will work in databases and Windows servers to support, troubleshoot, install, and configure our proprietary software. Our Support team provides several career tracks within Fusion Health, where Technical Engineers can move internally to our Data, Software Engineering, Interface or Analyst teams as well as level up in the Support track! About Fusion Health Most healthcare software is built for the easy cases. Fusion Health builds for the rest. We support clinicians working in movement restricted communities, where care delivery is more complex and software reliability is critical. In these environments, systems need to work consistently because there is no room for failure. This has been our focus since 2006. That is not an accident. It is who we hire. Bryan Jakovcic ( EY Entrepreneur of the Year ) built this company and still personally interviews every single person who joins it. Because the people here are not a department or a headcount. They are the company. Fusion has been recognized by INC as one of the fastest-growing private companies in the United States for four consecutive years, including #8 in New Jersey and # 38 in the NY Tri-State area , and by Deloitte on its Fast 500 list of fastest-growing technology companies in the United States. We are also proud to be certified as a Great Place to Work by Fortune ! . That growth and recognition happened because the right people showed up and did something with it. We are driven, self aware, and we own what we do. That is the culture. No more, no less. If this is the kind of work you've been looking for, this is where you do the best work of your career. What we offer: Medical, dental, and vision coverage 401K Generous PTO Our teams are based in Woodbridge, NJ and Topeka, KS. We operate in a hybrid environment.