Associate, Technical Product Implementation Specialist

Job description

Join the team leading the next evolution of virtual care. At Teladoc Health, you are empowered to bring your true self to work while helping millions of people live their healthiest lives. Here you will be part of a high-performance culture where colleagues embrace challenges, drive transformative solutions, and create opportunities for growth. Together, we’re transforming how better health happens. Summary of Position The Associate, Technical Product Implementation Specialist serves as a technical advisor for the implementation, configuration, optimization, and deployment of Teladoc Health patient care devices, software solutions, and integrated technologies across customer healthcare environments. This role is responsible for independently leading complex implementation activities and providing technical expertise throughout the customer onboarding and deployment lifecycle. As a primary customer-facing technical resource, the Associate, Technical Product Implementation Specialist partners closely with healthcare administrators, clinical stakeholders, customer IT teams, project managers, logistics teams, and internal cross-functional partners to ensure successful implementation outcomes. The role requires advanced knowledge of networking, hardware, software, workflow integration, and troubleshooting methodologies to resolve technical challenges and drive customer adoption. This position exercises significant judgment in managing multiple concurrent implementations, identifying and mitigating risks, resolving complex technical issues, and recommending solutions that align with business objectives and customer requirements. The Associate, Technical Product Implementation Specialist also contributes to process improvement initiatives, implementation standards, and knowledge-sharing efforts that support organizational growth and operational excellence. Essential Duties and Responsibilities Implementation Leadership Independently lead customer implementation activities from pre-deployment planning through successful go-live and project closure. Manage multiple complex implementation projects simultaneously while meeting quality, timeline, and customer satisfaction objectives. Serve as the primary technical point of contact during implementation activities. Partner with Technical Project Managers to execute implementation plans and support overall program delivery goals. Coordinate with logistics, support, engineering, product, and customer stakeholders to ensure successful deployments. Technical Expertise Configure, deploy, validate, and optimize Teladoc Health hardware and software solutions. Evaluate customer technical environments and provide recommendations related to infrastructure readiness and implementation requirements. Troubleshoot and resolve complex hardware, software, network, and connectivity issues. Collaborate with customer IT teams to assess firewall, routing, wireless, VPN, and network configurations. Ensure all deployed systems meet operational, clinical, and performance requirements. Conduct validation testing and acceptance activities to confirm successful implementation outcomes. Customer Engagement Build and maintain productive relationships with customer technical and operational stakeholders. Communicate implementation requirements, project milestones, risks, and technical recommendations to customer leadership and technical teams. Deliver customer training and knowledge transfer activities to support successful adoption and ongoing use of Teladoc solutions. Act as a trusted technical advisor throughout the implementation lifecycle. Risk Management and Problem Resolution Identify implementation risks, dependencies, and challenges proactively. Develop and execute mitigation plans to maintain project objectives and delivery schedules. Escalate critical issues appropriately and provide timely resolution recommendations. Drive issue ownership through completion while maintaining strong customer communication. Process Improvement and Operational Excellence Contribute to the development and refinement of implementation standards, playbooks, and best practices. Provide feedback to Product, Engineering, and Operations teams regarding system enhancements and customer experience improvements. Analyze implementation trends and recurring issues to recommend process and technology improvements. Participate in pilot deployments, new product introductions, and implementation readiness activities. Documentation and Quality Maintain accurate and complete implementation records, technical documentation, testing results, training documentation, and deployment acceptance materials. Ensure all implementation deliverables support operational, compliance, and revenue recognition requirements. Adhere to established quality standards, policies, procedures, and regulatory requirements. Support emergency troubleshooting and repair activities when necessary. Additional Responsibilities Mentor and provide guidance to less experienced implementation team members. Share technical knowledge and contribute to team capability development. Perform additional duties and special projects as assigned. Key areas supported by this role include: Technical Product Implementations Device Deployment and Configuration Software Installation and Validation Network and Connectivity Optimization Product and System Integrations Clinical Workflow Enablement Customer Technical Readiness Implementation Process Improvement Technical Escalation Management The time spent on each responsibility reflects an estimate and is subject to change dependent on business needs. Supervisory Responsibilities No Qualifications Expected for Position Bachelor's degree in Information Technology, Engineering, Healthcare Technology, Computer Science, or a related field; or equivalent combination of education and experience. Minimum 4 years of experience in technical implementation, healthcare technology, network administration, field services, systems deployment, or related technical environments. Demonstrated experience leading customer-facing implementation projects. Experience supporting enterprise software and hardware deployments. Technical Knowledge Advanced understanding of Windows operating systems and endpoint support. Advanced troubleshooting skills across hardware, software, networking, and connectivity environments. Strong knowledge of TCP/IP networking, wireless technologies, routing, switching, VPNs, and firewall configurations. Understanding of healthcare technology environments and clinical workflows. Familiarity with remote management and support tools. Knowledge of system integration methodologies and implementation best practices. Understanding of HIPAA and healthcare data security requirements. Professional Skills Strong customer relationship management skills. Excellent verbal, written, and presentation skills. Strong analytical and problem-solving abilities. Exceptional organizational and project management skills. Ability to prioritize and manage competing priorities. Ability to influence outcomes across cross-functional teams. Self-motivated with the ability to work independently with minimal supervision. Ability to effectively communicate complex technical concepts to both technical and non-technical audiences. Preferred Qualifications Experience supporting virtual care, telehealth, medical device, or healthcare technology platforms. Experience working in healthcare systems, hospitals, or integrated delivery networks. CCNA certification. CompTIA A+ certification. CompTIA Network+ certification. ITIL Foundation certification. Experience supporting enterprise implementations across multiple customer locations. As part of our hiring process, we verify identity and credentials, conduct interviews (live or video), and screen for fraud or misrepresentation. Applicants who falsify information will be disqualified. Why join Teladoc Health? Teladoc Health is transforming how better health happens. Learn how when you join us in pursuit of our impactful mission . Chart your career path with meaningful opportunities that empower you to grow, lead, and make a difference. Join a multi-faceted community that celebrates each colleague’s unique perspective and is focused on continually improving, each and every day. Contribute to an innovative culture where fresh ideas are valued as we increase access to care in new ways. Enjoy an inclusive benefits program centered around you and your family, with tailored programs that address your unique needs. Explore candidate resources with tips and tricks from Teladoc Health recruiters and learn more about our company culture by exploring #TeamTeladocHealth on LinkedIn . As an Equal Opportunity Employer, we never have and never will discriminate against any job candidate or employee due to age, race, religion, color, ethnicity, national origin, gender, gender identity/expression, sexual orientation, membership in an employee organization, medical condition, family history, genetic information, veteran status, marital status, parental status, or pregnancy). In our innovative and inclusive workplace, we prohibit discrimination and harassment of any kind. Teladoc Health respects your privacy and is committed to maintaining the confidentiality and security of your personal information. In furtherance of your employment relationship with Teladoc Health, we collect personal information responsibly and in accordance with applicable data privacy laws, including but not limited to, the California Consumer Privacy Act (CCPA). Personal information is defined as: Any information or set of information relating to you, including (a) all information that identifies you or could reasonably be used to identify you, and (b) all information that any applicable law treats as personal information. Teladoc Health’s Notice of Privacy Practices for U.S. Employees’ Personal information is available at this link .