Associate Technical Product Manager

Job description

This is a fully remote role within the United States. We are seeking a detail-oriented, technically-fluent Technical Product Manager to own planning and execution for tactical features and improvements within our Contracts product. This role will manage the day-to-day flow of user reported issues in close partnership with Engineering and the broader Product team. They will also work closely with Customer Success – not as first-line support, but as the product owner who takes confirmed issues from CS, synthesizes scattered feedback into clear themes, and turns the highest priorities into shipped improvements. Why this Role Matters Turquoise has built the most comprehensive picture of negotiated rates and contract data in US healthcare, and Contracts is a core pillar of that business. As the product and customer base have grown, so has the volume and complexity of inbound support and feature requests. This role exists to both absorb and structure that operational load, and to make sure the high-impact improvements that come out of it actually get built. This is a great entry point for someone with revenue cycle or managed care experience who wants to grow into a product or product operations career; you'll get hands-on reps in requirements, prioritization, and cross-functional execution from day one. RESPONSIBILITIES: - Own requirements and execution for tactical features and improvements within the Contracts product, from scoping through eng handoff and launch - Own triage of confirmed issue reports, feedback and feature requests across the Contracts product, in partnership with Engineering - Identify themes across support tickets and escalations, and turn the highest-impact ones into scoped feature or hardening work - Own the prioritization and translation of issues into engineering-ready requirements - Complete UAT on changes before they move to production - Be a trusted resource for CS on the status of support tickets and in-flight improvements - a partner CS can count on for strong prioritization instincts and product judgement - Be a reliable partner for Engineering on execution - Contribute to the structure of contracts support intake and execution, suggesting improvements as you learn the process - As you build trust and context, take on broader product ownership across the Contracts product - Build and operationalize AI-powered solutions and workflows WHAT YOU'LL BRING TO THE ROLE: - 2-5 years of experience in health care revenue cycle or health tech, with background in managed care contracts and health care reimbursement - Experience triaging, prioritizing, or managing inbound customer requests, ideally in partnership with Product, CS, and/or Engineering - Comfort operating in a fast-paced, ambiguous environment, with the instinct to create structure where there isn't one - Excellent written and verbal communication skills, with the ability to translate between technical and non-technical stakeholders - Highly organized and reliable, with strong judgment on urgency and impact - Bachelor's degree OR equivalent experience/knowledge. We are happy to work with strong candidates with non-traditional educational backgrounds. BONUS POINTS: - Product management or product owner experience - Background in managed care contracts and healthcare reimbursement - SQL experience, or comfort using AI tools to answer technical questions outside your current skill set BENEFITS: - Competitive pay with equity options - Stellar health care plan options (Medical, Dental & Vision), with FSA, DCFSA, & HSA options - Company-sponsored disability & life insurance - Flexible PTO - 401(k) + 4% Matching - Fully remote work + flexible working hours - $750 work-from-home setup budget - Paid bi-annual all-company in-person Summits - Quarterly $150 co-hanging stipend to meet up with coworkers - Monthly $100 health and wellness benefit - Generous paid family leave - Annual $1,200 learning & development stipend ABOUT TURQUOISE HEALTH Turquoise Health is a Series C price transparency platform for finance leaders across healthcare. Backed by a16z, Oak HC/FT, Adams Street, Yosemite, Bessemer Venture Partners, and others, we power price transparency for 300+ enterprise organizations and are building the infrastructure for a more open, efficient healthcare marketplace. We're a remote-first, US-based team that values transparency, empathy, inclusivity, creativity, and ownership. We operate on US business hours and work with clients entirely based in the US. For this role, we are seeking US-based candidates. We strongly encourage BIPOC, people with disabilities, and LGBTQIA+ folks to apply for any open roles of interest. Healthcare affects all people differently, but it significantly affects those in underserved communities. With a robust, diverse team, we are stronger and better equipped to change the future of healthcare for all. DISABILITY ACCOMMODATION EMAIL Turquoise is committed to providing reasonable accommodations to applicants and employees with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you require assistance or an accommodation with the hiring process, please contact recruiting@turquoise.health