Associate, Technical Service Representative

Job description

Company Overview Bridgestone Americas, Inc. (BSAM), headquartered in Nashville, Tennessee, and Bridgestone Europe, Middle East and Africa (BSEMEA), headquartered in Brussels, Belgium, operate collectively as a “Bridgestone West” strategic region. This region services the strategic business needs of teams across the Americas, Europe, Middle East and Africa. BSAM and BSEMEA are subsidiaries of Bridgestone Corporation, globally headquartered in Japan. Bridgestone and its subsidiaries develop, manufacture and market a wide range of Bridgestone, Firestone and associate brand products and solutions to address the needs of a broad range of customers and industries. Job Category Engineering & Science Position Summary As an Associate Technical Service Representative, you will join the Bandag team and participate in a comprehensive training program designed to prepare you to manage a dedicated territory independently. This exciting technical role provides hands-on experience with industrial retread equipment and requires travel throughout the assigned territory. Training will require each new teammate to spend several months in Muscatine, IA for training, returning home on weekends. This person will also received a company car, a company credit car, a cell phone allowance, an internet allowance, and 4 weeks of PTO annually. During the training period, travel is expected to range between 50% and 75%. Preferred Location: within an hour commute or so from Greensboro, North Carolina Responsibilities Key Responsibilities You will focus on ensuring maximum uptime, efficiency, and quality for our Bandag Dealer Franchise locations by providing technical expertise, training, and project management. 1. Equipment Service and Uptime Install, troubleshoot, and repair complex industrial retread equipment (electrical, mechanical, and pneumatic systems). Perform routine equipment calibrations and install hardware/software kits. Train dealer personnel on the proper operation and maintenance of all major retread equipment to maximize service life and productivity. 2. Plant Installation and Modification Manage plant installation and modification projects from initiation to completion, including equipment, beam, and monorail systems. Coordinate and meet with external contractors to ensure project timelines and specifications are met. 3. Quality and Operational Excellence Conduct Bandag Systems Audits and UPS Audits to ensure compliance with quality standards and franchise agreements. Analyze plant production data, identify productivity constraints, and develop action plans to drive operational improvements and quality Key Performance Indicators (KPIs). 4. Dealer Support and Management Develop and maintain strong relationships with Bandag dealers and Area Management Teams. Contribute to 3-year strategic resource (SR) plans and provide ongoing support for material flow and production efficiency. Document all dealer visits and service activities accurately. • Other duties as assigned Minimum Qualifications Education: Minimum of an Associate's Degree in a technical field (e.g., Mechanical Engineering Technology, Electrical Engineering Technology, or related coursework) or equivalent relevant experience. Bachelor’s degree in engineering or a related technical field is preferred. Military experience/training in electronics or electrical systems will be considered equivalent to an Associate's degree. Technical Skills: Proven ability to troubleshoot and repair complex electrical, mechanical, and pneumatic systems. Soft Skills: Strong communication, organizational, and project management skills with the ability to effectively train others. At Bridgestone, you are Free to Be We believe people can only provide superior service and quality to others when they feel safe bringing their chosen version of themselves to work. We believe in championing all perspectives, individuals and teams because we understand the importance of seeing the world and our business through many different lenses. So, show us what you are made of, because who you are is what we need. What we offer At Bridgestone, what really matters is to foster co-creation opportunities and empowering you to be creative and curious to make mobility safer, more efficient, and more sustainable for future generations. Whatever role you fill, when you represent Bridgestone, you are a valued teammate, and part of our larger mission to “Serve Society with Superior Quality”, for that, we offer you more than just a competitive compensation; we will provide you: A supportive and engaging onboarding experience to ensure a smooth transition into our team. The opportunity to develop and grow, through training and regular mentorship. Corporate Social Responsibility activities. A truly global, dynamic and challenging work environment. Agility and work/life effectiveness and your long-term well-being. An effective and inclusive team. Bridgestone is proud to be an Equal Employment Opportunity employer. It is our policy to consider all individuals for employment based on their unique merit and without regard to age, color, national origin, citizenship status, physical or mental disability, race, religion, gender, sex, sexual orientation, gender identity and/or expression, genetic information, veteran status, or any other characteristic protected by federal, state or local law. Employment Eligibility If hired, a Form I-9 Employment Eligibility Verification must be completed at the start of employment. Temporary work authorization or the need for sponsorship may disqualify you from employment.