Associate Technical Support Engineer

Job description

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. About Futureforce University Recruiting Our Futureforce University Recruiting program is dedicated to attracting, retaining and cultivating talent. Our interns and new graduates work on real projects that affect how our business runs, giving them the opportunity to make a tangible impact on the future of our company. With offices all over the world, our recruits have the chance to collaborate and connect with fellow employees on a global scale. We offer job shadowing, mentorship programs, talent development courses, and much more. Job Category Customer Success Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. Associate Technical Support Engineer — Global Voice Support Team, Cloud Success Location: Hyderabad (Office-based) About the Role Salesforce is looking for an Associate Technical Support Engineer to join our Global Voice Support team within Cloud Success. You'll be the frontline for troubleshooting, feature guidance, and best-practice advice for Salesforce customers around the world. Our environment is fast-paced, client-obsessed, and runs 24/7/365 — so we need someone who stays composed under pressure, brings professionalism to every interaction, and is genuinely energized by helping customers succeed. We're already building an AI-forward support organization. You'll be expected to bring an automation mindset to the role — using AI tools to resolve issues faster, reduce repetitive manual work, and surface insights that help the whole team work smarter, not just harder. Responsibilities Deliver exceptional frontline technical support via phone, email or chat to Salesforce clients globally Advise on best practices across user management, data management, reporting, and dashboards Identify when a case needs escalation to Professional Services or the Account Executive team Track and maintain all client communications and case documentation in Salesforce Follow established support processes while proactively suggesting improvements — especially where AI or automation could reduce resolution time or repetitive effort Work flexibly across any shift in our 24/7 support model — shift assignments may change based on business needs, and willingness to rotate is essential Preferred Qualifications & Skills Bachelor's degree in Computer Science, Information Technology or a related technical field Upto 12 months of experience in Voice support or IT/Product Support operations or a customer handling role Genuine passion for customer experience and customer first mindset Fluent communication in English, both written and verbal Action-oriented, with strong organizational, analytical, and problem-solving skills Curiosity about AI-driven tools and workflows, with an interest in using automation to work smarter and continuously improve support delivery Highly adaptable and a fast learner, comfortable with ambiguity and frequent change Technical aptitude for learning Salesforce Cloud applications and solutions Dependable, self-motivated, and able to work independently Desired (not mandatory) Salesforce ADM 201 and/or ADM 211 certification Experience supporting international clients Multilingual proficiency (German, French, Italian, Spanish, Portuguese, or Dutch) Who You Are Passion: You're driven by customer success, not just ticket closure Beginner's Mind: Always learning, always listening — you approach every interaction with curiosity and a hands-on attitude Urgency: You move fast and drive real business value and results Ohana: A team player people genuinely enjoy working with, with a generous heart Trust: You believe in and live our core values Adaptable: You thrive amid uncertainty and change — including shifting schedules in a 24/7 environment Unleash Your Potential When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best , and our AI agents accelerate your impact so you can do your best . Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world. Accommodations If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form . Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options. Posting Statement Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.