Associate Technical Support Specialist (Part-Time)

Job description

## Who We Are At Concurrency, we embody innovation. We're not just tech consultants; we are forward thinkers with a purpose. Our team thrives on disrupting the norm, constantly seeking the next challenge and pushing boundaries to redefine what's achievable. Recognized as a Microsoft Gold Partner and recipient of multiple Partner of the Year awards, Concurrency is synonymous with excellence. If you're fueled by the desire to transform technology into real-world solutions, join us and unleash your potential as a change catalyst. ## Who We’re Looking For We’re excited to add an Associate Technical Support Specialist to our Internal IT Team. In this role you will provide tiers I, II and III support for all levels in the organization. You’ll work closely with leadership to improve processes and make recommendations for the team to better maintain, upgrade, automate and manage the internal IT environment. At Concurrency, we believe in living out our **core values** every day. These principles guide our actions, decisions, and interactions: - Be Yourself: Be the best version of your whole self. Your authenticity matters. - Be Bold: Bravely and respectfully take risks and challenge the norm. - Have a Growth Mindset: Be open to learning and apply your expertise. - Be the Difference: Ensure that every interaction with your colleagues, clients and community improves their lives. Pay it forward. - Assume Positive Intent: Lead with giving the benefit of the doubt. ### What You'll Do Provide tier 1-2 support to end-users Assist in creation of new user accounts Assist in the set-up of new equipment and devices Contribute to documentation of incidents, internal processes and procedures, maintenance of equipment, and training manuals Diagnose, research, and resolve routine end-user issues in a timely manner through established protocol and troubleshooting; escalate as necessary Provide guidance and explain policies and procedures to end-users Assist users in obtaining access to systems Configure, prepare, and ship laptops and other equipment for new hires and remote users Be available for on-call support for onsite IT issues as needed Assist in Corporate IT projects ### What You'll Need Understanding of Microsoft Products including Office365 and Active Directory Familiarity with Microsoft Azure services such as Azure Active Directory, Virtual Machines, and Resource Groups Ability to multitask and work without direct supervision Passion and willingness to learn and use new technologies Readily adaptable to change Excellent interpersonal and communication skills Team and customer focused with a collaborative work style Strong troubleshooting skills Ability to work in a fast-paced environment and always maintain professionalism and confidence ### What Will Set You Apart Bachelor’s Degree in Information Technology or related field Experience supporting or troubleshooting cloud-based environments within Azure, including identity, access, and basic infrastructure components Technical certifications such as A+ or Microsoft Certifications