Associate VP, Customer Success - Americas

Job description

At Semperis, our mission is to be a Force for Good. Starting with being a great place to work. We believe that when people feel valued, supported, and empowered, they do their best work. That’s why we focus on creating an employee experience rooted in purpose, growth, and balance. Semperis has been recognized as one of America’s Fastest-Growing Cybersecurity Companies by the Inc. 5000, a DUNS 100 Top Startup to Work For, and a multi-year Inc. Best Workplace awardee. What we are looking for: We are looking for an experienced Associate Vice President, Customer Success – Americas to join our Global Customer Success team. About the role: As Associate Vice President, Customer Success you will be a senior regional leader accountable for the Americas Customer Success business, including retention, expansion influence, product adoption, customer value realization, leadership development, and cross-functional execution. This role leads Customer Success Team Leads / Managers across the region rather than owning an individual book of business and is responsible for building a high-performing management layer that scales consistent execution across enterprise, strategic, and scale segments. This leader must bring strong cybersecurity experience in a product/services environment, credibility with CISOs, CIOs, security operations leaders, IAM leaders, and technical champions, and the ability to translate technical adoption into business outcomes, renewal defense, and expansion strategy. The AVP will operate as the regional owner of the CS strategy for the Americas, ensuring the team is organized and coached to drive proactive adoption, success plan execution, executive engagement, and tight partnership with Sales, Renewals, Technical Delivery, Product, Support, and Security. What you will be doing: - Building, leading, and developing a high-performing team of Customer Success leaders across the Americas, with clear expectations by segment, role, and customer tier - Driving GRR, NRR, adoption, advocacy, renewal readiness, and success plan quality through your management team - Ensuring the Americas CS organization is designed to prioritize adoption and value realization over reactive project coordination, with clear role delineation and strong collaboration with Technical Delivery responsible for deploying our products - Acting as the senior CS partner to Sales leadership in the region on coverage, renewal forecast, expansion strategy, and executive account planning - Elevating the leadership bench so Team Leads / Managers / Directors can coach teams on cyber product adoption, executive storytelling, risk mitigation, and security-value realization What you will bring to the table: ESSENTIAL EXPERIENCE - 8+ years in Customer Success, Technical Account Management, Services, Account Management, or related post-sale leadership roles, with meaningful time in cybersecurity and/or infrastructure software - 3+ years leading leaders (Team Leads / Managers) in a high-growth B2B SaaS or cybersecurity company - Experience in a cyber product/services company where success depends on product adoption, use-case activation, value realization, and cross-functional execution between customer-facing and technical teams - Demonstrated success working with CISOs, CIOs, security operations managers/directors, IAM leaders, architects, analysts, and executive buyers - Proven ability to build strong partnerships with Sales leadership and influence commercial outcomes through adoption, customer strategy, and renewal defense - Track record of building and coaching teams that consistently hit GRR, NRR, CSQL, adoption, and advocacy targets STRONGLY PREFERRED - Deep understanding of cybersecurity domains such as identity security, Active Directory / Entra, threat detection, incident response, backup/recovery, security posture, and resilience - Experience leading organizations that support complex enterprise customers with both executive and technical stakeholders - Strong command of SFDC, TaskRay, health scoring, dashboards, forecasting, and operational inspection - Experience leading through organizational change, coverage-model redesign, or role specialization initiatives #LI-LP1 Why Join Semperis? You’ll be part of a global team on the front lines of cybersecurity innovation. At Semperis, we celebrate curiosity, integrity, and people who take initiative. If you’re someone who sees the glass as half full, embraces challenges as growth opportunities, and values a healthy balance between work and life—we’d love to meet you. **Semperis maintains office locations in several cities across the globe. Where the job description specifies a required location, candidates will follow our hybrid work model. This includes working up to three days per week and remotely the remaining days. SEMPERIS IS AN EQUAL OPPORTUNITY EMPLOYER AND WILL NOT DISCRIMINATE AGAINST AN APPLICANT OR EMPLOYEE BASED ON RACE, COLOR, RELIGION, CREED, NATIONAL ORIGIN OR ANCESTRY, ETHNICITY, SEX (INCLUDING GENDER, PREGNANCY, SEXUAL ORIENTATION, AND GENDER IDENTITY), AGE, PHYSICAL OR MENTAL DISABILITY, VETERAN OR MILITARY STATUS, GENETIC INFORMATION, CITIZENSHIP, MARITAL STATUS, OR ANY OTHER LEGALLY RECOGNIZED PROTECTED BASIS UNDER FEDERAL, STATE, OR LOCAL LAW. THE INFORMATION COLLECTED BY THE SEMPERIS APPLICATION IS SOLELY TO DETERMINE SUITABILITY FOR EMPLOYMENT, VERIFY IDENTITY, AND MAINTAIN EMPLOYMENT STATISTICS. APPLICANTS WITH DISABILITIES MAY BE ENTITLED TO REASONABLE ACCOMMODATION UNDER THE AMERICANS WITH DISABILITIES ACT AND/OR OTHER APPLICABLE STATE OR LOCAL LAWS. A REASONABLE ACCOMMODATION IS A CHANGE IN THE WAY THINGS ARE NORMALLY DONE WHICH WILL ENSURE AN EQUAL EMPLOYMENT OPPORTUNITY WITHOUT IMPOSING UNDUE HARDSHIP ON SEMPERIS. PLEASE INFORM SEMPERIS REPRESENTATIVE ANNA TAYLOR, DIRECTOR OF GLOBAL RECRUITING, IF YOU NEED ASSISTANCE COMPLETING THIS APPLICATION OR TO OTHERWISE PARTICIPATE IN THE APPLICATION PROCESS.