Asst. Manager, Security & Transportation

Job description

Job Summary The Assistant Manager, Security & Transportation supports the daily security, transportation, and parking operations for Vinik Sports Group. This role assists in leading Event Security and Transportation/Parking staff, ensuring safe, efficient event operations and exceptional guest service. Working closely with the Director of Security & Transportation and other department leaders, the Assistant Manager helps oversee staff deployment, training, equipment readiness, policy enforcement, and event-day operations across all venues. The ideal candidate is a strong leader who thrives in a fast-paced environment, exercises sound judgment, and maintains flexibility to support events on evenings, weekends, and holidays. Essential Duties & Responsibilities Support the daily management and execution of security, transportation, and parking operations for assigned events and venues. Assist with the supervision, deployment, and direction of Security & Transportation supervisors and staff to ensure efficient operations and appropriate staffing levels. Monitor and adjust staffing assignments, deployments, and field operations to address operational needs and ensure effective coverage. Ensure compliance with all venue policies, procedures, safety standards, and security protocols. Deliver and promote exceptional guest service by addressing guest concerns, resolving issues, and fostering a positive event experience. Serve as a visible leadership presence throughout events, interacting professionally with guests, employees, vendors, and external partners. Assist with the preparation and distribution of event staffing plans, deployment sheets, and operational documentation. Oversee the setup, operation, and readiness of security screening equipment, including Evolv systems, magnetometers, and X-ray scanners. Participate in pre-event planning meetings, staff briefings, and post-event debriefs to support continuous operational improvement. Monitor the condition, inventory, and functionality of departmental equipment, uniforms, nametags, and operational supplies. Assist in overseeing transportation and parking operations, including employee parking facilities and event parking lots. Review and ensure the accuracy of incident reports, supervisor reports, post-event reports, and other operational documentation. Utilize and enforce effective radio communication procedures to maintain coordination and situational awareness during events. Support the recruitment, onboarding, training, scheduling, and performance management of Security & Transportation team members. Assign and oversee on-the-job training for new employees to ensure compliance with operational standards and service expectations. Maintain composure and make sound operational decisions in fast-paced, high-pressure, and emergency situations. Support leadership in addressing employee performance, attendance, conduct, and corrective action matters as needed. Collaborate with multiple internal departments to ensure seamless event execution and operational excellence. Maintain flexibility to work evenings, weekends, holidays, and special events across all venues. Perform other duties and responsibilities as assigned. Supervisory & Management Responsibilities Direct oversight over the Part time Security & Parking staff Game/Event Responsibilities Game/Event Night responsibilities: Yes Approximate number of events worked per year: 100+ Qualifications Bachelor’s degree required Minimum of 3 years of leadership or supervisory experience in security, public safety, event operations, or related field. Minimum of 3–5 years of experience in event security, venue operations, transportation, parking management, or a related operational environment, preferably within sports and entertainment venues, arenas, stadiums, convention centers, or large public assembly facilities. Strong verbal and written communication skills, with the ability to effectively communicate with employees, guests, vendors, public safety partners, and senior leadership. Experience preparing, reviewing, and ensuring the accuracy of incident reports, operational reports, and other business-related documentation. Demonstrated ability to exercise sound judgment, remain calm under pressure, and effectively de-escalate volatile or sensitive situations. Experience working with individuals from diverse backgrounds, cultures, and socioeconomic groups, with a commitment to providing exceptional guest service and promoting an inclusive environment. Strong customer service, conflict resolution, and problem-solving skills, with the ability to make timely decisions in a fast-paced environment. Ability to manage multiple priorities simultaneously while maintaining attention to detail and operational excellence. Valid driver's license with an acceptable driving record preferred. CPR, AED, First Aid, FEMA ICS, ASP, or other security-related certifications are preferred but not required. Knowledge of ABIMM preferred Working Conditions Ability to work efficiently and effectively in office and arena environment that can be exciting, loud and distracting This is an onsite role; flexibility to work a minority of time remotely. Ability to work extended hours including late nights, holidays, and weekends as needed Ability to work prolonged periods sitting at a desk and working on a computer. Ability to lift/carry/move up to 50lbs Ability to work in cold/hot indoor and outdoor temperatures Ability to commute to various venues throughout the Greater Tampa Bay Area Ability to work in areas that can become crowded with equipment and/or people Ability to stand on feet for long periods of time, walk long distances and climb stairs. Ability to work comfortable around special effects including, but not limited to: haze, strobe lights, lasers, etc. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.