Asst Vice President, Transaction Capture Manager (Hybrid)

At Citi , we get to connect millions of people across hundreds of cities and countries every day. And we've been doing it for more than 200 years. We do this through our unparalleled global network. We provide a broad range of financial services and products to our clients – whether they be consumers, corporations, governments or institutions – to help them meet their biggest opportunities and face the world's toughest challenges. Shape your Career with Citi Citi’s Securities Services (SS) supports our clients’ business by drawing on the strength of our unmatched global footprint, which provides them with access to local expertise and scalable solutions to support their ambitions. We’re currently looking for a high caliber professional to join our team as ,Asst Vice President, Transaction Capture Manager (Hybrid) (Internal Job Title: Transaction Capture Manager - C12) based in Kuala Lumpur, Malaysia. Being part of our team means that we’ll provide you with the resources to meet your unique needs, empower you to make healthy decision and manage your financial well-being to help plan for your future. For instance: Citi provides programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more. Coverage varies by country. Citi provides access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses. We have a variety of programs that help employees balance their work and life. In this role, you’re expected to: The Transaction Capture Mgr is an intermediate management level position responsible for leading and supervising a medium sized unit of support employees, in coordination with the Transaction Capture team. The overall objective of this role is to support clients & investors, improve processes, interpret data, prepare reports, and minimize bank risk through ensuring adherence to audit and control policies. Responsibilities: Management of day to day enquiries from clients/investors via email or hotline Proactively follows through any outstanding requests with clients Support trade capture management, through liaison with clients and investors to ensure queries are monitored and resolved in a timely manner Contribute to the development of streamlining the client/investor servicing model across the various countries serviced in Kuala Lumpur CSC Resolve complex trade flow problems through an in-depth evaluation of procedures and industry standards Contribute to projects (automation and client onboardings) and offers advanced solutions Escalate control gaps and issues to leadership and implement procedures and solutions to mitigate risk Analyze related information in complicated and unique situations to resolve issues Assume informal/formal leadership role within the team, and coach and train new recruits, and provide guidance and support to junior staff Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards. As a successful candidate, you’d ideally have the following skills and exposure: 5-8 years of experience in a related role Subject Matter Expert in one or more specific skill sets, business areas or products Demonstrated client/investor servicing skills Ability to work under pressure and manage to deadlines Ability to work in a fast-paced environment Consistently demonstrates clear and concise written and verbal communication Attention to detail and intermediate problem solving skills Education: Bachelor’s degree/University degree or equivalent experience Working at Citi is far more than just a job. A career with us means joining a family of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact. Take the next step in your career, apply for this role at Citi today ------------------------------------------------------ Job Family Group: Operations - Transaction Services ------------------------------------------------------ Job Family: Transaction Capture Services ------------------------------------------------------ Time Type: Full time ------------------------------------------------------ Citi is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi . View the " EEO is the Law " poster. 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