Atlassian Engineer

Job description

RESPONSIBILITIES: Atlassian Cloud Administration Administer, configure, maintain, and optimize Jira, Confluence, and Jira Service Management within the Atlassian Cloud environment. Manage projects, workflows, permission schemes, notification schemes, issue types, screens, and custom fields. Ensure platform stability, performance, and adherence to established best practices. Assist in evaluating and implementing new Atlassian features and enhancements. Jira Configuration & Process Improvement Design and maintain workflows, request types, forms, automations, and project configurations. Create and maintain dashboards, reports, filters, and metrics to support operational and management reporting. Partner with stakeholders to gather requirements and implement process improvements. Support Agile, ITSM, and business process workflows across multiple departments. Jira Service Management (JSM) Configure and maintain service projects, portals, queues, SLAs, knowledge articles, and automation rules. Support incident, service request, change management, and asset management processes. Collaborate with service owners to improve service delivery and customer experience. Assist in the design and enhancement of employee and customer-facing service portals. Confluence Administration Manage spaces, permissions, templates, and content organization. Develop and maintain knowledge management structures and documentation standards. Support integration between Confluence and Jira to improve collaboration and visibility. Automation & Integrations Develop and maintain automation rules that streamline business and operational processes. Configure and support integrations between Atlassian products and third-party systems. Utilize REST APIs, webhooks, and Marketplace applications to extend platform capabilities. Identify opportunities to reduce manual effort through automation and workflow optimization. User Support & Enablement Provide Tier 2 and Tier 3 support for Atlassian platform issues. Troubleshoot system, configuration, and workflow-related problems. Train users on platform capabilities and best practices. Create documentation and knowledge resources to improve self-service capabilities. Platform Maintenance & Security Manage permissions, roles, groups, and access controls. Support audit, compliance, and security requirements. Monitor system health and usage trends. Participate in testing and deployment of new functionality and platform enhancements. Qualifications: Bachelor’s degree in information technology, Computer Science, Engineering, or related field, or equivalent experience. 4+ years of experience administering, designing, and supporting Atlassian platforms in enterprise environments. 4+ years of experience with Jira Service Management (JSM) and IT Service Management (ITSM) best practices. Deep expertise in Jira Cloud administration, workflow architecture, permissions, automation, and governance. Advanced experience with Confluence administration, knowledge management, and enterprise collaboration strategies. Strong experience designing and implementing enterprise-scale automations and integrations. Hands-on experience utilizing REST APIs, webhooks, and integration technologies. Vichara is a Financial Services focused products and services firm headquartered in NY and building systems for some of the largest i-banks and hedge funds in the world.