Attendant, Housekeeping

Job description

About Us CapitaLand Group (CapitaLand) is one of Asia’s largest diversified real estate groups. Headquartered in Singapore, CapitaLand’s portfolio spans across diversified real estate classes which include integrated developments, retail, office, lodging, residential, business parks, industrial, logistics and data centres. With a presence across more than 260 cities in over 40 countries, the Group focuses on Singapore, China and India as its core markets, while it continues to expand in markets such as Korea, Japan, Australia, Vietnam, Europe and the USA. Job Description Summary The Attendant, Housekeeping is responsible for the cleanliness and orderly presentation of rooms to create a positive impression for guests and/or customers. He/She performs cleaning, replenishes amenities and supplies as well as checks and reports items in need of maintenance or replacement. He updates room cleaning status, turns over any lost and found items and maintains the housekeeping cart before and after each shift. As a service operations staff, he projects a professional image and provides assistance to address guests' concerns and special requests at the floor. He complies with organisational and regulatory requirements to ensure hygiene, security and workplace safety and health when carrying out his duties. He is a service-oriented individual who is able to interact with guests in a professional and respectful manner. He has an eye for detail and is able to work independently and as a team on shifts, including weekends and public holidays. To meet the physical demands of the job, he has to be physically fit to lift heavy loads such as mattresses. Job Description Manage housekeeping operations - Perform activities for shift duty check-in and check-out - Perform cleaning activities in rooms and/or public areas - Replenish amenities and supplies in rooms and/or public areas - Inspect rooms and/or public areas to report defects and missing items - Update room status on completion of housekeeping work activities - Report and turn over lost and found items - Restock and maintain cleanliness of cleaning carts Drive service and operational excellence - Adhere to personal grooming and hygiene standards to project a professional image - Respond to guests' requests, concerns and feedback on the floor - Identify areas for work performance improvement Manage operational risks - Comply with organisational and regulatory requirements on hygiene, and workplace safety and health when carrying out work - Report safety hazards and security threats in accordance with organisational guidelines - Respond to emergency situations in accordance with organisational standard operating procedures Benefits Flexible benefits with comprehensive medical coverage for self and family Training and development opportunities Subsidised rates at Ascott serviced residences- Strong advocate of staff volunteerism Wellness programmes Closing Statement: At CapitaLand, we advocate fair employment practices, and recruit talents based on merit and fit with our Corporate values. We provide equal opportunity for all qualified persons and build an inclusive workplace regardless of race, gender, age, religious belief or nationality. Only shortlisted candidates will be notified.