Attendee Product Support Coordinator ( 6M FT Contractor)

Job description

**About us** In the words of Inc. Magazine, “Web Summit is the largest technology conference in the world”. Forbes says Web Summit is “the best tech conference on the planet”, Bloomberg calls it “Davos for geeks”, Politico “the Olympics of tech”, and the Guardian “Glastonbury for geeks”. Whatever Web Summit is, it wouldn’t be possible without an incredible team of more than 240 employees, including world-class engineers, data scientists, designers, producers, marketers, salespeople and more. We’ve disrupted an old industry by building incredible software and designing mind-blowing events. We’ve revolutionised how people come together in our world. We started with one event: Web Summit. Now, we’re creating category-defining events all over the world, from Asia to North America. We’re just getting started. ### About the team: Attendee product support is at the forefront of the company, delivering an excellent customer experience to our attendees. We’re present at every part of the attendee journey, from buying tickets to collecting feedback on the event experience. ### What you’ll achieve at Web Summit: - You’ll be responsible for attendee support, answering questions however they come – via email, live chat or social media. - You’ll find solutions for attendees while adhering to company policies and guidelines. - You’ll serve as a vital internal source of feedback, delivering insights to nearly every other department. - You’ll work closely with the marketing team, liaising with content, email marketing and websites on a daily basis. - You’ll become an expert in our software, providing insights and attendee feedback to our product and engineering teams. ### Who you are: - You demonstrate rapid response, and embody the company’s emphasis on quality customer care, transparency and authenticity with our large, public audience. - You’re a traffic director. You need to be able to understand where questions are coming from and to find the best solution. - You are a problem solver. No problem is too big or too small. - You build rapport easily and enjoy working with people. - You are graceful under pressure and comfortable in a high-output environment. ### Skills and abilities we’re looking for: - Previous experience in customer service or a support role. - Passionate about providing incredible customer support and about solving problems. - An excellent communicator with an eye for detail. - Ability to multitask and to think on your feet. - Comfortable with working across multiple teams.