Audio Visual IT Support Engineer

Job description

We are seeking a Level 2 AV / IT Support Engineer to provide onsite support across three buildings in New York. This role has a strong AV and events-driven component, supporting conference rooms, collaboration spaces, and live meeting environments, while also providing end-user IT support. This position is well-suited for someone comfortable in fast-paced, high-visibility environments where meetings and events are a key part of daily operations. ### Key Responsibilities · Provide Level 2 onsite support for AV and IT systems · Support and troubleshoot conference rooms and event spaces (video, audio, displays, cameras) · Provide real-time support for meetings, executive sessions, and events · Perform proactive room checks and readiness support ahead of scheduled meetings · Deliver hands-on end-user IT support (laptops, desktops, peripherals, connectivity) · Float between three local buildings based on business needs · Escalate complex issues and document resolutions ### Experience Required Required Experience · 3+ years of experience in AV, IT, or a hybrid AV/IT support role · Experience supporting conferencing and collaboration technologies · Comfortable supporting live meetings and event-driven environments · Solid understanding of end-user computing environments · Strong customer service and communication skills Nice to Have · Mobile phone and device support experience · Familiarity with platforms such as Teams, Zoom, or similar Compensation starting at $75,000/year