DNI is seeking a qualified Audio Visual (AV) Technician to support the Nuclear Regulatory Commission. The AV technician will provide Tier 1 and Tier 2 support for unclassified enterprise audiovisual systems and shall be responsible for providing customer support for enterprise users of all levels. General tasks include setup, configuration, testing, troubleshooting, diagnosis, escalation, and reporting to ensure resolution is achieved. Comfortable working in a fast-paced environment while remaining calm/clear headed to prioritize requests while troubleshooting and addressing issues in a high-pressure situation. Must be comfortable responding to user requests and communicate with all levels.Responsibilities (include but are not limited to):Set up, test, and calibrate equipment and devices as required to produce a fully functional AV system; this includes video displays, display systems, screens, cameras, switchers, scalers, processors, transmitters, receivers, interfaces, microphones, mixers, amplifiers, controls, and other active and passive devicesDeveloping reports from After Action Reviews, Customer interactions, and ad hoc incident reportingPreventive maintenance checks and its subsequent report.Support end users during presentations as needed.Work incidents from the work ticket queue and use established work ticketing system for receiving, tracking and closing support requestsRequirementsRequired Certifications:Minimum of one (1) video conferencing platform certification (e.g.Polycom and Cisco)Minimum of one (1) control system platform certification (e.g. AMX, Crestron, Extron)Required Knowledge/Experience:Strong verbal and written communication skillsCrestron Certifications in Toolbox and DMC-4K-T/E. P201 a plus, should have familiarity with Crestron NVX, Logitech, Fusion etc.Ability to correct malfunctions by testing, analyzing, and restoring A/V systems to full capacityKnowledge of audiovisual software commonly used in a professional environmentAbility to train end users in web, audio, and video teleconferencingFamiliar with basic Internet Protocol (IP) network administrationFamiliar with meeting room facilities designAbility to provide consultation and technical advice in the area of meeting management Knowledge of bridge and conference service data managementMust be able to pass a government level background check.Education:Bachelor's degree and one (1) to two (2) years of experience providing A/V services OR four (4) years of experience providing A/V servicesBenefitsBenefits Include: Covers 100% of employee benefit premiums, including Medical (PPO or HDHP Option), Vision, Dental Matching 401K Short- and Long-Term Disability Pet Insurance Professional Development/Education Reimbursement Parking and Transit Benefits for NY, NJ, ATL, and DC Metro areas Other Duties:Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
DNI is seeking a qualified Audio Visual (AV) Technician to support the Nuclear Regulatory Commission. The AV technician will provide Tier 1 and Tier 2 support for unclassified enterprise audiovisual systems and shall be responsible for providing customer support for enterprise users of all levels. General tasks include setup, configuration, testing, troubleshooting, diagnosis, escalation, and reporting to ensure resolution is achieved. Comfortable working in a fast-paced environment while remaining calm/clear headed to prioritize requests while troubleshooting and addressing issues in a high-pressure situation. Must be comfortable responding to user requests and communicate with all levels.
Responsibilities (include but are not limited to):
- Set up, test, and calibrate equipment and devices as required to produce a fully functional AV system; this includes video displays, display systems, screens, cameras, switchers, scalers, processors, transmitters, receivers, interfaces, microphones, mixers, amplifiers, controls, and other active and passive devices
- Developing reports from After Action Reviews, Customer interactions, and ad hoc incident reporting
- Preventive maintenance checks and its subsequent report.
- Support end users during presentations as needed.
- Work incidents from the work ticket queue and use established work ticketing system for receiving, tracking and closing support requests
Requirements
Required Certifications:
- Minimum of one (1) video conferencing platform certification (e.g.Polycom and Cisco)
- Minimum of one (1) control system platform certification (e.g. AMX, Crestron, Extron)
Required Knowledge/Experience:
- Strong verbal and written communication skills
- Crestron Certifications in Toolbox and DMC-4K-T/E. P201 a plus, should have familiarity with Crestron NVX, Logitech, Fusion etc.
- Ability to correct malfunctions by testing, analyzing, and restoring A/V systems to full capacity
- Knowledge of audiovisual software commonly used in a professional environment
- Ability to train end users in web, audio, and video teleconferencing
- Familiar with basic Internet Protocol (IP) network administration
- Familiar with meeting room facilities design
- Ability to provide consultation and technical advice in the area of meeting management
- Knowledge of bridge and conference service data management
- Must be able to pass a government level background check.
Education:
- Bachelor's degree and one (1) to two (2) years of experience providing A/V services OR four (4) years of experience providing A/V services
Benefits
Benefits Include:
- Covers 100% of employee benefit premiums, including Medical (PPO or HDHP Option), Vision, Dental
- Matching 401K
- Short- and Long-Term Disability
- Pet Insurance
- Professional Development/Education Reimbursement
- Parking and Transit Benefits for NY, NJ, ATL, and DC Metro areas
Other Duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
DNI (Delaware Nation Industries) is the parent organization for all Information Technology focused businesses owned by the Delaware Nation. Founded in 2014 DNI was created to support the rapid growth of the tribe’s first 8(a) technology firm, Indigenous Technologies, LLC. In 2011 Indigenous Technologies began several teaming partnerships with CSI, LLC. and was awarded 4 prime contracts with federal customers as a result of this arrangement. This partnership continued through the Fall of 2014 when DNI purchased CSI adding its capabilities and past performance to the growing Tribal IT Services division. As a result of this strategic acquisition by the Delaware Nation, CSI became the second Tribally owned technology focused LLC in the Delaware Nation portfolio. The third company under DNI operations is CreativeIT, LLC. CreativeIT is being built with an eye to the future and is focused on developing core competencies which supplement the strong capabilities of its sister organizations. DNI continues to build a strong team of companies, providing an all-inclusive suite of Information Technology services and capabilities to our clients.
DNI (Delaware Nation Industries) is the parent organization for all Information Technology focused businesses owned by the Delaware Nation. Founded in 2014 DNI was created to support the rapid growth of the tribe’s first 8(a) technology firm, Indigenous Technologies, LLC. In 2011 Indigenous Technologies began several teaming partnerships with CSI, LLC. and was awarded 4 prime contracts with federal customers as a result of this arrangement. This partnership continued through the Fall of 2014 when DNI purchased CSI adding its capabilities and past performance to the growing Tribal IT Services division. As a result of this strategic acquisition by the Delaware Nation, CSI became the second Tribally owned technology focused LLC in the Delaware Nation portfolio. The third company under DNI operations is CreativeIT, LLC. CreativeIT is being built with an eye to the future and is focused on developing core competencies which supplement the strong capabilities of its sister organizations. DNI continues to build a strong team of companies, providing an all-inclusive suite of Information Technology services and capabilities to our clients.
