Audio-Visual Technician

Job description

The Audio-Visual Technician is responsible for the installation, operation, maintenance, and troubleshooting of AV systems throughout Hawar Resort by Mantis. The role provides reliable technical support for meetings, conferences, weddings, banquets, entertainment events, and guest experiences, while coordinating closely with Events, Banquets, Entertainment, IT, and Engineering teams. The position also supports VIP events, responds to technical requests, maintains equipment and records, and ensures all AV systems are operated safely, efficiently, and to resort standards. What is in it for you: Engage in conservation efforts and help preserve wildlife. Enjoy sustainable adventures with exclusive rewards. Celebrate locality and heritage in a vibrant community. Advance your career with global development opportunities. Drive change through impactful social initiatives. Collaborate with a passionate, innovative team. Key Responsibilities: Routine Maintenance and Installation: Perform regular maintenance, inspections, testing, and installation of AV equipment to ensure reliable operation and minimize equipment failures. Event Setup and Operations: Set up, test, operate, and dismantle AV equipment for meetings, weddings, conferences, banquets, entertainment, and special events to ensure smooth event execution. Troubleshooting and Emergency Response: Respond promptly to AV faults and technical issues, identify problems, and carry out necessary repairs or corrective actions to minimize disruption to guests and events. Guest and Event Support: Provide professional technical support for VIP guests, meetings, conferences, weddings, and special events while ensuring a high level of guest service. Documentation and Reporting: Maintain accurate records of equipment, maintenance, repairs, and technical issues, and report major faults or service requirements to the Engineering Supervisor. Inventory and Equipment Control: Properly store, maintain, and monitor AV equipment, accessories, and spare parts while ensuring accurate inventory and timely replacement of required items. Coordination and Teamwork: Coordinate with Events, Banquets, Entertainment, IT, Engineering, and external suppliers to ensure all AV requirements are completed accurately and on time. Preventive Maintenance and Reliability: Conduct planned preventive maintenance and regular equipment checks to identify potential problems early and maintain reliable AV operations. Safety and Compliance: Follow all resort safety, fire, electrical, and operational procedures to ensure safe AV operations and a clean, organized working environment. Training and Development: Attend departmental briefings and technical training to maintain current knowledge of AV equipment, technology, safety procedures, and industry practices. Operational Support: Provide technical assistance during major events, emergencies, and special functions and remain available for shifts, weekends, public holidays, and events as required. Professional Standards: Maintain professional conduct, appearance, and service standards while supporting the Engineering team and carrying out other duties assigned by management. Experience: Minimum 2 years of relevant AV experience, preferably in a luxury hotel, resort, hospitality, or high-end events environment. Education: Diploma, certificate, or relevant technical qualification in Audio Visual Technology, Electronics, Electrical Engineering, IT, or a related field is preferred. Technical Knowledge: Good knowledge of professional audio, video, lighting, projection, LED displays, presentation systems, and related AV equipment. Event Experience: Proven experience in setting up and operating AV systems for conferences, weddings, banquets, meetings, entertainment, and special events. Troubleshooting Skills: Good understanding of AV troubleshooting, preventive maintenance, basic repairs, equipment handling, and fault diagnosis. Electrical Safety: Knowledge of electrical safety, AV installations, cabling, connections, and safe equipment handling procedures. AV Systems: Familiarity with video conferencing systems, LED screens, projectors, sound systems, mixers, amplifiers, microphones, digital displays, and AV control systems. Problem-Solving: Strong attention to detail with good analytical, troubleshooting, and problem-solving abilities. Ability to Work Under Pressure: Able to respond quickly and effectively to technical issues during live events and guest activities. Communication Skills: Good communication and interpersonal skills with the ability to work effectively with guests, colleagues, management, and external suppliers. Language: Good command of written and spoken English. Flexibility: Willing to work shifts, evenings, weekends, public holidays, and special events based on operational requirements. Organization: Good organizational skills with the ability to maintain equipment inventories, maintenance records, and technical documentation. Teamwork and Independence: Ability to work independently while collaborating effectively with Engineering, Operations, Events, IT, and other departments. Additional Technical Skills: Knowledge of AV control systems, automation software, and digital signage systems is an advantage. Certifications: Relevant AV, electrical, electronics, or safety certifications are an advantage. Service and Safety: Strong commitment to guest satisfaction, service excellence, safety, professionalism, and the standards of Hawar Resort by Mantis. Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit About Mantis Collection: Mantis is a boutique hospitality group that was founded by conservationist Adrian Gardiner in 2000, with its main focus predominantly in Africa and the Middle East. Mantis grew from Adrian’s vision to restore and rewild degraded farmland which he developed into a widely-acclaimed Private Game Reserve. This was the first private game reserve in the Eastern Cape and the beginning of eco-tourism in a poverty-stricken province that had few opportunities outside of commercial farming. Adrian and the Mantis team successfully created a place where man and nature could co-exist sustainably. From this initial success, the Mantis model was then developed worldwide, understanding that consumers could use the Mantis portfolio as a mark of quality, consistency and character. Today the diverse portfolio of handpicked properties links up to create travel journeys, which offer guests the opportunity to experience the essence of the location in a setting of tailored luxury. Rooted in conservation, Mantis pursues sustainable business practices and develops tourism products that are respectful of the environment and communities in which they operate. Do what you love, care for the world, dare to challenge the status quo! #BELIMITLES Mantis is a leading, conservation-focused hotel group with eco-lodges, waterways, and curated eco-resorts located all over the world. Sustainable travellers have been enjoying eco-tourism, safaris, and adventure travel with Mantis since 2000. Rooted in conservation, Mantis pursues sustainable business practices and develops tourism products that are respectful of the environment and communities in which they operate. Whether small and intimate or vast and complex, on a sweeping African plain, beach-side escap,e or bustling city, each is an exceptional place for guests to find themselves. While uniquely different in the experiences they offer, all are linked through a collective obsession to be extraordinary, to be rare in a world that mass-produces sameness.