Audio Visual Technician - Hotel Franchised

Job description

About Grand Mercure Business Bay Grand Mercure Business Bay is a premium hotel located on Al Abraj Street along Marasi Drive, in the heart of Dubai's Business Bay district. Rooted in the Grand Mercure brand ethos, the property celebrates "pride of place" through refined grandeur, cultural immersion, and heartfelt human connection. The hotel features four versatile meeting rooms, a club lounge, five dining and entertainment venues, and an enhanced outdoor pool terrace overlooking the Business Bay skyline. As part of Accor's internationally trusted portfolio, Grand Mercure Business Bay upholds world-class standards while celebrating the richness of the destination through authenticity, discovery, and cultural sensitivity. The hotel serves as a bridge between business efficiency and lifestyle-driven exploration for the modern global traveller, hosting meetings, conferences, weddings, banquets, and entertainment events that demand flawless technical execution. Position Overview The Audio Visual Technician serves as the technical backbone of Grand Mercure Business Bay's event and meeting operations. This role is responsible for the setup, operation, maintenance, and troubleshooting of all audio-visual systems across the property, ensuring that every presentation, conference, wedding, and special event runs seamlessly. Working collaboratively with Events, Banquets, IT, and Engineering teams, the successful candidate will deliver exceptional technical support that directly contributes to memorable guest experiences and upholds Accor's reputation for excellence in hospitality. This position requires a service-oriented mindset, technical expertise in professional AV systems, and the flexibility to work rotating shifts across a 24/7 operation driven by event schedules. Key Responsibilities Set up, operate, and dismantle professional audio-visual equipment for meetings, conferences, weddings, banquets, entertainment events, and special functions with precision and efficiency. Operate sound, lighting, projection, video systems, and LED displays during live events to ensure smooth, professional execution and optimal visual and audio quality. Manage live audio mixing, video switching, and lighting during events, balancing audio levels and adjusting settings as needed. Configure and support video conferencing platforms (Zoom, Microsoft Teams, and similar systems) for hybrid and virtual meetings. Ensure all equipment is properly connected and fully functional before events or presentations, conducting pre-event checks and room setups against Banquet Event Orders. Provide professional on-site technical support for VIP guests, executive meetings, and high-profile events, remaining on standby during events to resolve any technical issues promptly. Assist and instruct guests, presenters, and event organizers regarding proper usage and operation of AV equipment, offering tailored solutions to meet their needs. Perform preventive maintenance and routine inspections of all AV equipment to ensure reliability, longevity, and optimal performance across all systems. Troubleshoot and resolve technical issues related to microphones, speakers, mixers, projectors, LED screens, displays, video conferencing systems, and other AV equipment in a timely manner. Diagnose faults, perform basic repairs, and coordinate with external AV suppliers or contractors for major repairs when necessary, ensuring all work meets organizational standards. Maintain a clean, organized, and safe working environment while adhering to all health, safety, and operational procedures, including proper cable management and equipment handling. Label faulty equipment and communicate problems to management or supervisors promptly, ensuring minimal disruption to operations. Coordinate effectively with Events, Banquets, Entertainment, IT, and Engineering teams to ensure all technical requirements are delivered seamlessly and on schedule. Attend pre-event briefings and conduct AV checks prior to event start, communicating any additions or deletions to flowsheets to management. Work closely with event planners, organizers, and hotel staff to understand event requirements and provide tailored AV solutions. Support conference rooms, boardrooms, meeting spaces, entertainment venues, digital displays, and in-room AV systems across the property. Manage bands or performers during sound checks, stage setup, and coordination of technical rider requirements, ensuring a smooth experience for entertainment acts. Ensure all AV equipment is properly maintained, stored, handled, and inventoried in accordance with manufacturer guidelines and organizational standards. Maintain accurate and organized records of equipment inventory, maintenance activities, repairs, service requirements, and technical specifications. Assist with the installation, testing, commissioning, and integration of new audio-visual equipment and systems into existing infrastructure. Break down, remove, and secure equipment when not in use, ensuring proper storage and transportation in a safe and secure manner. Deliver warm, professional service in all guest and colleague interactions, embodying Accor's commitment to treating every guest as a "Guest Star" and ensuring inclusive hospitality for all event attendees. Identify opportunities to enhance event experiences through additional AV services and equipment, contributing to revenue maximization and exceeding client expectations. Support Accor's sustainability initiatives by managing energy consumption of AV systems responsibly, promoting digital solutions where appropriate, and ensuring proper disposal or recycling of electronic equipment. Use hotel communication platforms and event management systems as the primary method for tracking requests, documenting setups, and coordinating with departments. all AV setups and operations reflect the premium positioning of the Grand Mercure brand, delivering refined technical experiences that align with the hotel's "pride of place" ethos. Complete daily checklists and effectively communicate pertinent information through shift handovers. Respond promptly to AV service requests and technical support calls, minimizing disruption to guest experiences and organizational operations. Maintain a professional appearance and represent the organization with confidence, reliability, and a service-oriented mindset in all interactions. Contribute to a positive, collaborative team environment through effective communication, proactive problem-solving, and mutual support. Perform any additional duties as assigned by the Chief Engineer or Events Manager. Diploma or Certificate in Audio Visual Technology, Electrical Engineering, Electronics, Sound Technology, or a related technical discipline is highly advantageous. Minimum of 2 years of professional experience in audio-visual operations within a luxury hotel, resort, or high-end event environment. Demonstrated experience operating and maintaining AV equipment for events, conferences, weddings, entertainment programs, and corporate functions. Strong working knowledge of professional audio, video, lighting, and conferencing systems, including installation, configuration, operation, and troubleshooting. Proven ability to install, operate, and maintain AV equipment such as PA systems, mixers, amplifiers, projectors, LED screens, microphones (wired and wireless), lighting consoles, and video displays. Solid understanding of signal flow, cabling, power distribution, and equipment safety standards. Proficiency in English communication (written and spoken) at a professional level is essential. Additional languages, particularly Arabic, are a valuable asset. Excellent analytical and problem-solving abilities with strong attention to detail, remaining calm and professional under pressure during live events. Outstanding interpersonal and communication skills, with the ability to collaborate effectively with diverse teams, clients, and stakeholders. Strong organizational skills with the ability to manage multiple tasks, prioritize workload, and meet operational timelines in a fast-paced environment. Willingness and ability to work rotating shifts, including evenings, weekends, public holidays, and special events as required by operational needs. Familiarity with AV control systems and automation software. Knowledge of LED screen technology and digital display systems. Relevant AV technical certifications or electrical safety certifications. Experience with video conferencing platforms and live streaming technologies. Genuine passion for technical excellence and creating seamless event experiences. Cultural sensitivity and appreciation for the diversity of Dubai and the UAE. Professional appearance and grooming standards in accordance with hotel policy. Collaborative team player who supports colleagues and contributes to a positive work environment. Reliable, responsible, and committed to maintaining high performance standards. Physical fitness to transport and set up heavy equipment, with the ability to stand, sit, or walk for extended periods. Working Conditions Rotating shifts across a 24/7 operation, including evenings, weekends, and public holidays based on event schedules. Frequent standing, walking, and physical activity, including lifting and transporting equipment. High-volume, fast-paced environment with multiple simultaneous events and varying technical requirements. Exposure to diverse guest profiles, event types, and cultural backgrounds. Working in banquet halls, meeting rooms, outdoor venues, and entertainment spaces across the property. Grand Mercure Business Bay is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all Heartists. . Join us at Accor, where life pulses with passion! ​ As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.​ By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.​ You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!​ You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.​ Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet. Hospitality is a work of heart, ​ Join us and become a Heartist®.