Audio-Visual & Technology Services Specialist

Job description

Company Description UHN is Canada’s #1 hospital and the world’s #1 publicly funded hospital. With 10 sites and more than 44,000 TeamUHN members, UHN consists of Toronto General Hospital, Toronto Western Hospital, Princess Margaret Cancer Centre, Toronto Rehabilitation Institute, The Michener Institute of Education and West Park Healthcare Centre. As Canada's top research hospital, the scope of biomedical research and complexity of cases at UHN have made it a national and international source for discovery, education and patient care. UHN has the largest hospital-based research program in Canada, with major research in neurosciences, cardiology, transplantation, oncology, surgical innovation, infectious diseases, genomic medicine and rehabilitation medicine. UHN is a research hospital affiliated with the University of Toronto. UHN’s vision is to build A Healthier World and it’s only because of the talented and dedicated people who work here that we are continually bringing that vision closer to reality. www.uhn.ca Job Description Union: Non-Union Number of vacancies: 1 New or Replacement Position: Replacement Site: Toronto General Hospital/Princess Margaret Cancer Centre Department: Education Technology and Media Services Reports to: Manager Salary Range: $32.59 - $48.89 per hour Hours: 37.5 hours per week Status: Temporary Full-Time Closing Date: June 19, 2026 Position Summary As a key member of the ETMS team, the Specialist, Audio-Visual & Technology Services supports the delivery of health care to health professionals via video conferencing and other innovative technologies. the primary responsibilities of this job include: leading the specialized technical operations of the ETMS department in the area of expanded services such as special installation projects, service desk operations, educational video conferencing, computer software/hardware application support; ensuring equipment and staffing meet the needs of the client within UHN as well as outside health and other organizations; assisting with procurement of specialized equipment and technologies; performing maintenance and administration of various phases of the operational projects; managing the day-to-day technology needs of the users at UHN. The responsibilities of this role also include providing technical support for Tele-education events across all University Health Network sites; delivering, setting up, moving, dismantling and storing ETMS equipment and other peripheral devices within the UHN sites; troubleshooting and problem-solving videoconferencing equipment; assisting in the expansion of the ETMS program; performing cross-functional and/or other duties consistent with the job classification, as assigned or as requested. Duties Coordinate and deliver audiovisual and educational technology services across UHN, including broadcasting, video conferencing, and multi-site event support. Provide technical expertise and support by developing solutions, troubleshooting hardware/software, and enabling effective use of AV technology across inter-professional teams. Manage event logistics and administration, including intake, scheduling (Microsoft 365), room/equipment bookings, client coordination, and invoicing. Install, configure, and maintain AV systems and infrastructure, including control systems, network-enabled equipment, and hardware (e.g., DSPs, microphones, displays). Oversee equipment lifecycle management, including procurement, inventory, licensing, maintenance, audits, and replacement planning. Deliver training and real-time technical support to staff and clinicians, resolving multiple issues simultaneously via phone, email, and in person. Collaborate with IT and internal stakeholders to support connectivity, system updates, and ongoing expansion of AV and ETMS capabilities across UHN. Qualifications Completion of a 3-year community college program in multimedia, or audio and video recording or recognized equivalent required. 3-4 years practical and related experience and/or 2 years on-the-job training required. Strong AV background and skills required. Excellent organizational and time management skills required. Excellent verbal and written communication skills required. Ability to set priorities and meet deadlines required. Experience working in a hospital environment preferred. Additional Information Why join UHN? In addition to working alongside some of the most talented and inspiring healthcare professionals in the world, UHN offers a wide range of benefits, programs and perks. It is the comprehensiveness of these offerings that makes it a differentiating factor, allowing you to find value where it matters most to you, now and throughout your career at UHN. Competitive offer packages Government organization and a member of the Healthcare of Ontario Pension Plan (HOOPP https://hoopp.com/ ) Close access to Transit and UHN shuttle service A flexible work environment Opportunities for development and promotions within a large organization Additional perks (multiple corporate discounts including: travel, restaurants, parking, phone plans, auto insurance discounts, on-site gyms, etc.) Current UHN employees must have successfully completed their probationary period, have a good employee record along with satisfactory attendance in accordance with UHN's attendance management program, to be eligible for consideration. All applications must be submitted before the posting close date. UHN uses email to communicate with selected candidates. Please ensure you check your email regularly. Please be advised that a Criminal Record Check may be required of the successful candidate. Should it be determined that any information provided by a candidate be misleading, inaccurate or incorrect, UHN reserves the right to discontinue with the consideration of their application. UHN is an equal opportunity employer committed to an inclusive recruitment process and workplace. Requests for accommodation can be made at any stage of the recruitment process. Applicants need to make their requirements known. We thank all applicants for their interest, however, only those selected for further consideration will be contacted.