Audit Service Delivery Coordinator (Life Sciences)

Job description

Position: Audit Service Delivery Coordinator Staff: Full-Time, Hybrid Remote / Palos Verdes Estates, CA SQA protects through quality. We have a global footprint supporting complex and highly regulated supply chains. The partnerships SQA has created over the past 29 years have benefitted our clients’ integrated strategies, which SQA can support on an annual basis. SQA works with its client partners and their supply chain in over 90 countries annually, deploying over 1000 associates. SQA understands the complexity and challenges of a global supply chain and our clients see that the results from SQA exceed their internal efficiencies. Annually, SQA performs over 2,000 audits, 2 million parts inspected at the source, and 50,000 hours of Engineering Supplier Development. This occurs in the form of managed programs at their suppliers that include, but may not be limited to, audits, assessments, supplier development, part approvals, inspection, remediation, self-release, and full-time surveillance. Overview: As Audit Service Delivery Coordinator at SQA Services, you will play a pivotal role in supporting Client programs by scheduling global supply chain and quality services between clients, suppliers, and SQA’s teams of expert Associates. Throughput, speed, accuracy, and adherence to Client requirements are necessary for success. This role is well suited for an analytical, detail-oriented problem solver who sees how people, dates, requirements, and systems fit together. Strong skills in prioritization, documentation review, organization, and cross-functional collaboration are everyday necessities. Due to client requirements for meeting availability there is a preference for someone located in the Eastern Standard Time Zone or available to work during those working hours 8AM-5PM EST. This position does not require travel to fulfill regular duties, but initial training may require on-site presence at headquarters and periodic visits may be recommended/requested through the year. ### Primary Responsibilities • Schedule across SQA’s entire set of services under the Audit family of products: Audits, assessments, and supplier desktop evaluations • Schedule and/or prepare assigned services via coordination with internal teammates, Clients, Suppliers, and Associates • Prioritize assigned workload based on Client due dates, program risks, and dependencies, taking ownership of the reasoning behind selected trade-offs • Make timely scheduling decisions with the information available, documenting assumptions and escalating when a decision carries Client or compliance risk • Adhere to scheduling and preparation throughput and efficiency goals • Escalate and/or and resolve scheduling conflicts, data discrepancies, and Supplier or Associate availability issues • Provide timely and accurate program activity-related status notes for cross-functional transparency • Maintain accuracy in all applicable databases, platforms, and systems • Scheduling services dates which meet Client due dates • Maintain accurate and current documentation including templates, checklists, and technical documentation; checking for completeness and accuracy against Client requirements; correcting errors or escalating discrepancies • Coordinate and run planning meetings with internal teammates, Clients, and Associates ### Experience and Qualifications • Proven experience in a role related to quality, documentation, coordination, operations, logistics, or supply chain role, preferably in a fast-paced environment • Experience working cross-functionally with multiple teams or stakeholders • Experience in Life Sciences, Aerospace & Defense, or related manufacturing industry is a plus • Analytical mindset, with the ability to see how people, dates, requirements, and systems interact and to solve complex scheduling constraints • Demonstrated ability to prioritize competing deadlines using sound judgement and to explain the reasoning behind trade-offs • Comfortable making decisions with incomplete information, with a clear sense of when to escalate • Strong problem-solving skills, with the ability to analyze an issue, identify the cause, and put a practical fix in place • Exceptional attention to detail and accuracy, with the judgement to focus on the details that affect Client requirements and compliance • Working proficiency in Microsoft Office Suite, and preferred experience with databases, scheduling, project management, or document management software • Excellent organizational and time management skills, with the ability to manage multiple tasks simultaneously • Strong written and verbal communication and interpersonal skills • High level of integrity and professionalism • Ability to work effectively under pressure • Proactive, solution-oriented, growth mindset • Bachelor’s degree or equivalent experience required, with a preference for backgrounds in operations, logistics, supply chain, business analytics, or related analytical fields