Audit Specialist

Job description

**About Bosta:** Launched in 2017, Bosta is an overnight delivery provider for E-commerce companies in Egypt. Leveraging technology to empower businesses is what we do best. Our goal is to disrupt the logistics industry by bringing technology and experience altogether to provide a one-stop-shop for delivery solutions. We rely on advanced technology to deliver orders to our customers in a fast way. Businesses can track and connect with couriers and follow up on their orders - all in one system. **About The Role:** The Audit Specialist is responsible for **day-to-day quality audits** across fulfillment operations to ensure all **SOPs, quality standards, and operational guidelines** are consistently followed. The role focuses on **random order audits**, **end-to-end process checks**, and **exception investigation** to protect order quality, accuracy, and customer experience. **Job Code:** 2026BOST-057 ### Job responsibilities: - **Order & Process Auditing:** - Conduct **random audits on packed orders** to verify compliance with picking and packing SOPs. - Select **random orders at merchant level** for full end-to-end audit (pick → pack → staging → transfer). - Ensure correct items, quantities, packaging materials, and labeling standards are applied. **CCTV & Traceability Review:** - Review **CCTV footage** to trace audited orders across the fulfillment process. - Verify that quality, handling, and safety guidelines were followed at each step. - Identify deviations, errors, or non-compliance with SOPs. **Exception & Delay Investigation:** - Investigate **delayed orders** to determine root cause. - Recommend **order cancellation** in cases of confirmed loss, damage, or irrecoverable exceptions, following approval workflows. - Document findings and escalation clearly. **Quality Assurance & Compliance:** - Ensure all operational guidelines and quality standards are met. - Identify recurring issues, weak controls, or process gaps. - Support continuous improvement by recommending corrective and preventive actions. **Reporting & Documentation:** - Document audit findings, evidence, and outcomes. - Maintain daily audit logs and quality reports. - Share insights on error trends, merchant-specific issues, or operational risks. **Cross-Functional Coordination:** - Coordinate with Outbound, Inbound, Inventory, Account Management, and Operations teams to close audit findings. - Support training and awareness by sharing audit learnings with operations teams. - 1–3 years of experience in warehouse operations, quality, audit, or compliance roles. - Experience reviewing CCTV or operational logs is a plus. - High attention to detail and investigative mindset. - **Skills & Competencies:** - Strong observation and analytical skills - Ability to follow SOPs strictly - Clear documentation and reporting skills - Integrity and objectivity - Ability to work independently and consistently - Basic system literacy (WMS, order systems, CCTV tools)