Insurance Authorization SpecialistFulltime - ONSITE Jacksonville, FL (NO REMOTE WORK AVAILABLE)Help Patients Access the Care They DeserveAt Serenity Healthcare, we believe that care should be compassionate, effective, and accessible. As an Insurance Authorization Specialist, you’ll play a crucial role in advocating for patients by helping them navigate insurance approvals — ensuring they receive the life-changing treatment they need.This is a high-visibility role with regular collaboration between clinical teams, administrative staff, and external healthcare providers. If you're detail-oriented, organized, and passionate about patient advocacy, this is your opportunity to make a meaningful impact. ⚠️ Please note: This role involves reviewing sensitive mental health records, including cases involving PTSD and suicidal ideation, which may be triggering for some individuals. What You'll Do Gather and review patient documentation to verify eligibility for Transcranial Magnetic Stimulation (TMS) treatments Coordinate with outside providers to obtain relevant medical records and patient history Prepare, submit, and follow up on insurance authorization requests Manage and organize incoming faxes and patient documentation Represent and advocate for patients during clinical review calls with insurance providers Ensure all documentation is accurately entered into the Electronic Health Record (EHR) system Collaborate with clinical and administrative teams to support efficient patient care Perform other administrative and operational duties as needed About Serenity HealthcareSerenity Healthcare is a leading provider of cutting-edge mental health treatments, including FDA-cleared Transcranial Magnetic Stimulation (TMS). We help patients take back their lives using a holistic, patient-first philosophy that combines medical innovation with personalized care.We are committed to fostering a workplace where employees thrive, feel valued, and grow both professionally and personally. We take care of our people — because that's how we deliver the best care to our patients.Apply Today and Be a Voice for Patients in NeedSerenity Healthcare is an equal opportunity employer. Employment is contingent upon a successful background check.RequirementsWhat We're Looking ForRequired Qualifications: Strong desire to advocate for patients and ensure access to medically necessary treatment Excellent problem-solving and critical thinking skills Ability to manage deadlines, multitask, and stay organized Strong communication skills — comfortable working with clinical staff and external providers High attention to detail in documenting patient and insurance information Confidence using online systems, EHR platforms, and computer tools Preferred (Not Required): Experience in medical authorization, insurance coordination, or a healthcare administrative role Familiarity with TMS, behavioral health, or prior authorization processes BenefitsWhy You’ll Love Working at Serenity Mission-driven work – Help patients access care that changes lives Career growth – Join a rapidly growing mental healthcare company Supportive culture – Be part of a team that values both people and performance Benefits: Competitive pay 90% employer-paid medical, dental, and vision insurance Life insurance and flexible spending account 401(k) retirement plan 10 paid holidays + paid time off A culture that values your well-being and work-life balance
Insurance Authorization Specialist
Fulltime - ONSITE Jacksonville, FL (NO REMOTE WORK AVAILABLE)
Help Patients Access the Care They Deserve
At Serenity Healthcare, we believe that care should be compassionate, effective, and accessible. As an Insurance Authorization Specialist, you’ll play a crucial role in advocating for patients by helping them navigate insurance approvals — ensuring they receive the life-changing treatment they need.
This is a high-visibility role with regular collaboration between clinical teams, administrative staff, and external healthcare providers. If you're detail-oriented, organized, and passionate about patient advocacy, this is your opportunity to make a meaningful impact.
⚠️ Please note: This role involves reviewing sensitive mental health records, including cases involving PTSD and suicidal ideation, which may be triggering for some individuals.
What You'll Do
- Gather and review patient documentation to verify eligibility for Transcranial Magnetic Stimulation (TMS) treatments
- Coordinate with outside providers to obtain relevant medical records and patient history
- Prepare, submit, and follow up on insurance authorization requests
- Manage and organize incoming faxes and patient documentation
- Represent and advocate for patients during clinical review calls with insurance providers
- Ensure all documentation is accurately entered into the Electronic Health Record (EHR) system
- Collaborate with clinical and administrative teams to support efficient patient care
- Perform other administrative and operational duties as needed
About Serenity Healthcare
Serenity Healthcare is a leading provider of cutting-edge mental health treatments, including FDA-cleared Transcranial Magnetic Stimulation (TMS). We help patients take back their lives using a holistic, patient-first philosophy that combines medical innovation with personalized care.
We are committed to fostering a workplace where employees thrive, feel valued, and grow both professionally and personally. We take care of our people — because that's how we deliver the best care to our patients.
Apply Today and Be a Voice for Patients in Need
Serenity Healthcare is an equal opportunity employer. Employment is contingent upon a successful background check.
Requirements
What We're Looking For
Required Qualifications:
- Strong desire to advocate for patients and ensure access to medically necessary treatment
- Excellent problem-solving and critical thinking skills
- Ability to manage deadlines, multitask, and stay organized
- Strong communication skills — comfortable working with clinical staff and external providers
- High attention to detail in documenting patient and insurance information
- Confidence using online systems, EHR platforms, and computer tools
Preferred (Not Required):
- Experience in medical authorization, insurance coordination, or a healthcare administrative role
- Familiarity with TMS, behavioral health, or prior authorization processes
Benefits
Why You’ll Love Working at Serenity
- Mission-driven work – Help patients access care that changes lives
- Career growth – Join a rapidly growing mental healthcare company
- Supportive culture – Be part of a team that values both people and performance
Benefits:
- Competitive pay
- 90% employer-paid medical, dental, and vision insurance
- Life insurance and flexible spending account
- 401(k) retirement plan
- 10 paid holidays + paid time off
- A culture that values your well-being and work-life balance
Serenity Mental Health Centers was founded in 2017 in response to the pressing need for more effective treatment for various mental health conditions, including anxiety, depression, and bipolar disorder. What began as a single clinic, has grown into a network of clinics across the United States.Our primary mission is to provide accessible, personalized mental health treatments to every community we serve. We remain committed to staying at the forefront of medical research, offering evidence-based treatments that extend beyond mainstream, one-size-fits-all methods. Our highly experienced psychiatrists specialize in the latest and most effective treatments for mental health conditions. When you choose Serenity, your psychiatrist will take the time to understand your needs, concerns, and feelings, guiding you toward a path to recovery with unwavering support from our team.
Serenity Mental Health Centers was founded in 2017 in response to the pressing need for more effective treatment for various mental health conditions, including anxiety, depression, and bipolar disorder. What began as a single clinic, has grown into a network of clinics across the United States.
Our primary mission is to provide accessible, personalized mental health treatments to every community we serve. We remain committed to staying at the forefront of medical research, offering evidence-based treatments that extend beyond mainstream, one-size-fits-all methods. Our highly experienced psychiatrists specialize in the latest and most effective treatments for mental health conditions. When you choose Serenity, your psychiatrist will take the time to understand your needs, concerns, and feelings, guiding you toward a path to recovery with unwavering support from our team.
