Authorization Specialist

Job description

Are you looking to make a difference in people’s lives while directly impacting the growth of a high-caliber startup in Phoenix? Super is looking to add a talented person to our service authorizations team. In this role, you will communicate with customers and service providers through multiple channels including email, phone, and our online platforms; and will serve as the point person for our customers and service provider network. ### Essential Functions and Responsibilities: - Review contractor estimates, inspection reports, and prior invoices to make proper claim coverage decisions based on multiple subscription products. - Determine appropriate reserves/limits and settlement values in accordance with standard practice guidelines. - Respond in a timely manner to customer inquiries electronically or by phone - Proactively reach out to customers to bolster high levels of satisfaction and engagement - Work closely with cross functional teams including sales, purchasing and field ops - Interact directly with customers and service providers with respect to ongoing warranty claims and service. - Help identify opportunities for improvement within team processes and system capabilities. Process cash-settlement offers, contractor dispatch requests, enforce contractor pricing agreements, and communicate claim information to homeowners. - Respond to inbound calls, chat interactions, voice messages, and internal review requests in a timely and professional manner. - Handle assigned claims accurately while meeting our service level agreements. - Handle and perform multiple tasks throughout the workday ### Qualifications and Requirements - High School Diploma - Coachable, adaptable, self motivated, and a team player who thrives in a collaborative environment - Excellent time-management skills and ability to prioritize workload - Strong critical thinking skills and attention to detail - Exceptional Customer Service, Communication, and Organizational skills - Excellent listening, verbal, and written communication skills are essential - Plumbing, HVAC, and Appliance knowledge are preferred - At least 2 - 4 years in customer service - Autonomous problem-solving skills - Knowledge of insurance policies and experience determining coverage preferred - At this time, this role is primarily remote with occasional requirement to work in-person training for team building, collaboration, and training. ### What we offer: - We’ll pay you a competitive salary and benefits, provide stock options, and give you tools to help you achieve your objectives - Opportunities for growth within the company - The opportunity to join a fast-growing Silicon Valley technology company - Mentorship from proven executives - A unique professional opportunity different than any other in the home service industry.