Auto Claims Specialist II- Total Care Auto

Job description

About Asbury Larry H Miller Automotive Group is part of Asbury Automotive Group (NYSE: ABG) is a Fortune 500 company and one of the largest franchised automotive retailers in the United States. We are redefining the traditional dealership model through innovative technologies such as Clicklane and through our commitment to our team members, guests, and partners. Our culture which is grounded in our North Star and Compass and powered by our DRIVE values, focuses on the vision of becoming the Most Guest Centric Automotive Retailer. At Asbury, we work together to provide exceptional experiences for our guests while promoting a fun, supportive and inclusive environment where team members can thrive both personally and professionally. Based on our efforts, we have been recognized as one of the best places to work by both Newsweek and US News & World report. Total Care Auto Auto Claims Specialist – Level 2 Primary Responsibilities: The Auto Claims Specialist is expected to • Protect the legal, financial and moral well-being of the Company; • Provide claims support to customers; • Be a teacher to support the efforts of other employees to be successful; • Seek ways to provide superior support to customers and team members. Reports to: Auto Claims Manager Primary Duties: • Manage and maintain acceptable claim loss for dealership zone. • Review and approve contract claims. • Negotiate and pay repairs at outside repair facilities for out of area travelers. • Assist with dealership contract training. • Explain contract coverage for components and labor. Authorize applicable repairs. • Maintain good working relationships within TCA, the dealerships, and customers. • Operate with integrity. • Demand the highest ethical standards from self and others. • Set an example of outstanding attendance, positive attitude, professionalism, including orderly and safe work environment. • Communicate and resolve customer complaints to appropriate management. • Perform other projects and tasks requested. Job Requirements / Education / Technical Skills: • Previous Adjuster experience • 15+ years’ experience as an Auto Tech or Service Advisor • Automotive experience in service and parts required. • Previous claims experience helpful. • Basic math skills. • Ability to work independently and with a team to meet deadlines and accomplish goals. • Basic communication skills needs both written and verbal. • Strong attention to detail. • Previous use of ADP applications helpful. Physical Requirements: • May be required to sit for long periods of time. INDOTHER Asbury Automotive Group is an equal opportunity employer. We provide equal employment opportunities to all individuals regardless of their race, color, religion, sex, national origin, age, disability, pregnancy, sexual orientation, gender identity, genetic information, or any other protected category as defined by applicable laws. We prohibit discrimination or harassment based on any of these characteristics and affirm our commitment to fostering an inclusive and diverse workplace.