Auto Finance – Assistant Manager– English – On-site Johannesburg

Specialist - BCM - Commercial Leasing & Lending Ready to turn bold ideas into real-world impact? At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory , our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI , our breakthrough solutions tackle companies’ most complex challenges. If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment. Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises. Get to know us at and on LinkedIn , YouTube , X , and Facebook . Job Description Inviting applications for the role of Auto Finance Assistant Manager English on-site Johannesburg The Team Leader Dealer Lease Close-Out oversees the operational delivery of lease-end closure and financial resolution services for a UK Auto Finance and Manufacturing client. The role is responsible for team performance SLA adherence risk management quality oversight and stakeholder engagement ensuring efficient and compliant resolution of lease-end accounts. This position requires strong leadership operational oversight and the ability to manage financial performance and customer outcomes. Responsibilities: - Team & Operational Management - Lead coach and develop Agent Associates and Senior Agents - Monitor team performance against SL As recovery targets quality standards and productivity metrics - Manage workload distribution and ensure timely progression of lease-end accounts - Provide escalation support for high-value high-risk or reputationally sensitive cases - Approve settlements outside standard authority limits where applicable - Lease Closure & Financial Oversight - Oversee negotiation strategies and ensure consistent application of settlement policies - Monitor dispute trends related to damage assessments and excess mileage charges - Ensure payment arrangement structures align with risk and recovery objectives - Identify process improvement opportunities to enhance efficiency and customer outcomes - Compliance Risk & Governance - Ensure full adherence to regulatory requirements contractual obligations and audit standards - Manage quality assurance frameworks and remediation plans - Act as key escalation point for compliance risks or operational errors - Support client reporting governance meetings and performance reviews - Performance & Reporting - Deliver team-level KP Is including SLA adherence recovery rates quality scores and customer experience measures - Provide regular operational reporting and performance insights to senior management and client stakeholders - Drive continuous improvement initiatives within the lease close-out function - Process & Continuous Improvement - Identify inefficiencies or gaps in the lease close-out process and propose solutions - Champion continuous improvement initiatives to enhance accuracy timeliness and customer outcomes - Ensure consistent application of processes and standards across the team - Promote best practice sharing and knowledge management within the team - People & Team Leadership - Recruit develop and retain high-performing team members - Conduct performance reviews 1:1 coaching and development planning - Foster a culture of accountability collaboration and customer-focused outcomes - Support succession planning and workforce development for long-term team capability Qualifications Bachelors - Commerce, Bachelors - Economics, Bachelors - Finance, Masters - Business Administration, Masters - Business Analytics Certifications Certified Anti-Money Laundering Specialist (CAMS) - Professional School of Indian Banking (PSIB)Professional School of Indian Banking (PSIB), Certified Compliance Officer (CCO) - VskillsVskills, Certified Financial Analyst (CFA) - SkillabSkillab, Certified Risk Professional (CRP) - UdemyUdemy Required Skills Banking Capital Markets, Commercial Loan Origination, Commercial Loan Servicing, Commercial Mortgage Lending, Leasing, Lending, Loan Origination, Real Estate Leases Language English Language Proficiency - Proficient - C2 Additional Job Location - Job Type Regular Master Skill List - BCM - Commercial Leasing & Lending Remote Type - Office Work Shift - Standard (South Africa) Why join Genpact? • Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter • Make an impact – Help global enterprises solve business challenges that matter • Accelerate your career – Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead • Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day • Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up. Let’s build tomorrow together. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training. Please be informed the proof of education (including educational certificates) may be requested during the recruitment process. 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