Auto Finance– Assistant Manager– English – On site Johannesburg

Specialist - BCM - Commercial Leasing & Lending Ready to turn bold ideas into real-world impact? At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory , our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI , our breakthrough solutions tackle companies’ most complex challenges. If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment. Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises. Get to know us at and on LinkedIn , YouTube , X , and Facebook . Job Description Inviting applications for the role of Auto Finance Assistant Manager English on site Johannesburg The MI Analyst & Workforce Management (WFM) professional is responsible for delivering accurate insightful management information and optimizing workforce planning to support operational performance. The role combines data analysis reporting and workforce strategy to ensure efficient resource utilization achievement of service level targets and informed business decision-making within a contact centre or financial services environment Responsibilities: - Develop maintain and automate MI reports and dashboards to support operational and strategic decision-making - Analyze performance data to identify trends risks and opportunities for improvement - Produce and present daily weekly and monthly reporting packs to stakeholders and senior management - Manage workforce planning activities including forecasting scheduling and real-time intraday management - Monitor and report on key performance metrics such as SLA AHT adherence occupancy and forecast accuracy - Collaborate with operations and leadership teams to optimize staffing levels and improve performance outcomes - Support capacity planning and scenario modelling for short- and long-term workforce requirements - Ensure data accuracy consistency and integrity across all reporting outputs - Provide actionable insights and recommendations to drive continuous improvement - Work with offshore/nearshore teams and support operations across multiple time zones - Ensure reporting and processes align with regulatory and compliance requirements where applicable Qualifications Bachelors - Commerce, Bachelors - Economics, Bachelors - Finance, Masters - Business Administration, Masters - Business Analytics Certifications Certified Anti-Money Laundering Specialist (CAMS) - Professional School of Indian Banking (PSIB)Professional School of Indian Banking (PSIB), Certified Compliance Officer (CCO) - VskillsVskills, Certified Financial Analyst (CFA) - SkillabSkillab, Certified Risk Professional (CRP) - UdemyUdemy Required Skills Banking Capital Markets, Commercial Loan Origination, Commercial Loan Servicing, Commercial Mortgage Lending, Leasing, Lending, Loan Origination, Real Estate Leases Language English Language Proficiency - Upper Intermediate - B2 Additional Job Location - Job Type Regular Master Skill List - BCM - Commercial Leasing & Lending Remote Type - Office Work Shift - Standard (South Africa) Why join Genpact? • Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter • Make an impact – Help global enterprises solve business challenges that matter • Accelerate your career – Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead • Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day • Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up. Let’s build tomorrow together. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training. Please be informed the proof of education (including educational certificates) may be requested during the recruitment process. 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