Auto Finance Collections -Domain Trainee – English – On-site | Johannesburg |

Specialist - BCM - Commercial Leasing & Lending Ready to turn bold ideas into real-world impact? At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory , our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI , our breakthrough solutions tackle companies’ most complex challenges. If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment. Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises. Get to know us at and on LinkedIn , YouTube , X , and Facebook . Job Description Inviting applications for the role of Auto Finance Collections -Domain Trainee English on-site Johannesburg The Senior Agent Associate Collections is responsible for managing more complex or higher-risk delinquent accounts while supporting overall portfolio performance. In addition to meeting individual collections targets the role provides guidance to Agent Associates and supports quality and compliance standards. The role operates within FCA-regulated guidelines and supports fair customer outcomes. Responsibilities: - Manage complex escalated or higher-value delinquent accounts - Drive payment recovery and delinquency reduction through effective customer engagement - Support Agents with queries call guidance and process clarification - Act as an escalation point for customer or account-level issues - Support adherence to FCA CONC 7 Consumer Duty and TCF requirements - Maintain strong quality productivity and compliance performance - Support team performance through best practice sharing - Identify process improvement opportunities and contribute to more efficient and effective ways of working across the collections function - Proactively review existing workflows highlighting inefficiencies and recommending practical solutions to enhance performance customer outcomes and compliance - Support the implementation of new processes tools and best practices to drive continuous improvement and operational excellence - Collaborate with team members and stakeholders to streamline processes improve consistency and enhance overall service delivery. Qualifications Bachelors - Commerce, Bachelors - Economics, Bachelors - Finance, Masters - Business Administration, Masters - Business Analytics Certifications Certified Anti-Money Laundering Specialist (CAMS) - Professional School of Indian Banking (PSIB)Professional School of Indian Banking (PSIB), Certified Compliance Officer (CCO) - VskillsVskills, Certified Financial Analyst (CFA) - SkillabSkillab, Certified Risk Professional (CRP) - UdemyUdemy Required Skills Banking Capital Markets, Commercial Loan Origination, Commercial Mortgage Lending, Leasing, Loan Servicing, Real Estate Leases Language English Language Proficiency - Proficient - C2 Additional Job Location - Job Type Regular Master Skill List - BCM - Commercial Leasing & Lending Remote Type - Office Work Shift - Standard (South Africa) Why join Genpact? • Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter • Make an impact – Help global enterprises solve business challenges that matter • Accelerate your career – Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead • Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day • Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up. Let’s build tomorrow together. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training. Please be informed the proof of education (including educational certificates) may be requested during the recruitment process. 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