Auto Finance – Senior Process Associate– English – On-site | Johannesburg

Sr. Associate - BCM - Commercial Leasing & Lending Ready to turn bold ideas into real-world impact? At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory , our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI , our breakthrough solutions tackle companies’ most complex challenges. If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment. Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises. Get to know us at and on LinkedIn , YouTube , X , and Facebook . Job Description Inviting applications for the role of Auto Finance Senior Process Associate English on-site Johannesburg The Agent Associate Collections is responsible for managing customer contact at the required frequency to reduce delinquency and ensure timely payment of overdue accounts for a UK Auto Finance client. Based in South Africa the role focuses on engaging customers securing payments or commitments and supporting the reduction of arrears while operating within a regulated environment. All customer interactions must be conducted fairly professionally and in line with FCA requirements CONC 7 Consumer Duty and Treating Customers Fairly (TCF) principles. Responsibilities: - Collections & Customer Contact - Make and receive customer contact in line with defined contact strategies and required frequencies - Engage customers to discuss overdue balances and agree appropriate payment solutions - Secure payments promises to pay or suitable next steps to reduce delinquency - Maintain focus on arrears reduction and portfolio performance - Account & Case Management - Update customer records accurately following each interaction - Monitor account status and follow up on missed or broken payment commitments - Escalate accounts requiring additional support or intervention in line with process - Compliance & Quality - Carry out collections activity in accordance with FCA regulations and internal policies - Treat all customers fairly and respectfully particularly those in financial difficulty - Adhere to quality standards call recording requirements and documentation controls - Participate in coaching monitoring and training activities - Performance & Team Contribution - Achieve individual performance targets relating to payments delinquency reduction quality and productivity - Contribute to team goals and support overall operational performance - Demonstrate continuous improvement through feedback and learning - Tools & Systems - Use CRM and telephony systems to manage customer contact and payment activity - Maintain accurate records for reporting audit and compliance purposes Qualifications Bachelors - Commerce, Bachelors - Economics, Bachelors - Finance, Masters - Business Administration, Masters - Business Analytics Certifications Analyst Certification - Nartional Institute of Securities Market (NISM)Nartional Institute of Securities Market (NISM), Certified Anti-Money Laundering Specialist (CAMS) - Professional School of Indian Banking (PSIB)Professional School of Indian Banking (PSIB), Certified Risk Professional (CRP) - UdemyUdemy Required Skills Banking Capital Markets, Commercial Lending - Booking & Funding, Commercial Mortgage Lending, Leasing, Real Estate Leases Language English Language Proficiency - Upper Intermediate - B2 Additional Job Location - Job Type Regular Master Skill List - BCM - Commercial Leasing & Lending Remote Type - Office Work Shift - Standard (South Africa) Why join Genpact? • Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter • Make an impact – Help global enterprises solve business challenges that matter • Accelerate your career – Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead • Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day • Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up. Let’s build tomorrow together. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training. Please be informed the proof of education (including educational certificates) may be requested during the recruitment process. 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