Auto Finance – Senior Process Associate– English – On-site Johannesburg

Sr. Associate - BCM - Commercial Leasing & Lending Ready to turn bold ideas into real-world impact? At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory , our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI , our breakthrough solutions tackle companies’ most complex challenges. If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment. Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises. Get to know us at and on LinkedIn , YouTube , X , and Facebook . Job Description Inviting applications for the role of Auto Finance Senior Process Associate English on-site Johannesburg The Agent Associate Dealer Lease Close-Out is responsible for managing the end-to-end lease closure process for a UK Auto Finance and Manufacturing client. Based in South Africa the role focuses on proactive customer and dealer contact including the resolution of end-of-lease charges such as excess mileage vehicle damages and outstanding balances. The Associate ensures all lease closures are completed accurately timely and in line with defined SL As internal processes and compliance requirements. This role requires strong attention to detail adherence to timelines consistent follow-up and the ability to professionally manage customer discussions regarding financial obligations Responsibilities: - Customer & Dealer Contact - Make and receive scheduled customer and dealer contacts to progress lease closure within defined timelines - Engage customers regarding end-of-lease charges including excess mileage damage costs and outstanding balances - Follow up on outstanding documentation inspection outcomes or actions required to complete lease closure - Respond to customer/dealer queries professionally providing updates and guidance on the closure and settlement process - Escalate complex disputes high-balance accounts or blocked cases to Senior Agent or Team Leader as needed - Lease Closure & Financial Resolution Activities - Review vehicle inspection reports supporting documentation and damage photographs to validate applicable charges - Ensure all lease closure tasks (inspection scheduling document collection payments settlements) are completed according to process - Explain contractual obligations relating to mileage and wear-and-tear to customers - Negotiate payment arrangements within delegated authority to resolve outstanding balances - Accurately update systems and maintain detailed records of all interactions negotiations and agreements - Monitor lease closure progress to ensure compliance with SL As and turnaround targets - Verify that all account documentation is complete and accurate before final closure - Compliance & Quality - Conduct all activities in line with client standards contractual obligations and regulatory requirements - Ensure proper documentation of negotiations and payment agreements for audit and governance purposes - Escalate potential compliance risks disputes or system errors promptly - Performance & Reporting - Meet individual performance metrics including case throughput SLA adherence recovery rates and quality standards - Track and report progress of lease closure and financial resolution cases as required - Contribute to continuous improvement by suggesting process enhancements and best practices Qualifications Bachelors - Commerce, Bachelors - Economics, Bachelors - Finance, Masters - Business Administration, Masters - Business Analytics Certifications Analyst Certification - Nartional Institute of Securities Market (NISM)Nartional Institute of Securities Market (NISM), Certified Anti-Money Laundering Specialist (CAMS) - Professional School of Indian Banking (PSIB)Professional School of Indian Banking (PSIB), Certified Risk Professional (CRP) - UdemyUdemy Required Skills Banking Capital Markets, Commercial Lending - Booking & Funding, Commercial Mortgage Lending, Leasing, Real Estate Leases Language English Language Proficiency - Upper Intermediate - B2 Additional Job Location - Job Type Regular Master Skill List - BCM - Commercial Leasing & Lending Remote Type - Office Work Shift - Standard (South Africa) Why join Genpact? • Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter • Make an impact – Help global enterprises solve business challenges that matter • Accelerate your career – Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead • Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day • Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up. Let’s build tomorrow together. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training. Please be informed the proof of education (including educational certificates) may be requested during the recruitment process. 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