Auto Sales Advisor

Job description

Redwood Credit Union is looking for a talented Auto Sales Advisor to research, locate and sell a variety of vehicles to our Members and Customers at the RCU Auto Lot. **Key Responsibilities** **Customer Service:** o Greet Members and answers incoming phone calls. o Call Members referred to the auto-buying center by branch, member service center or other referrals to set appointments or sell vehicles. o Perform a professional delivery of new & used vehicles. o Assist Members/Customers in resolving mechanical and other issues related to purchased vehicles. **Auto Sales:** o Research, recommends, locates and sells brokered new and used vehicles, as needed. o Compare different vehicles to facilitate the member’s purchase of their desired vehicle. o Demonstrate and Sell vehicles displayed on the auto buying center lot. o Meet with Members to research and analyze their desired vehicle(s). o Organize and arranges timely transportation for brokered vehicles. o Evaluate and recommends appropriate financing for Members when needed. o Prepare paperwork for the sale of the vehicle and loan. o Arrange installation of aftermarket items purchased by Members in a timely manner. o Sell mechanical breakdown warranties, guaranteed auto protection coverage, perma plate and other vehicle related items. o Collect trade-in titling documents and obtain loan payoff information. o Gather member information for submission of loan applications. o Collaborates with Sales Manager to provide trade-in pricing. o Ensure maximum flexibility to assist in a variety of functions as necessary. o Record and maintain SalesForce information and use it to produce sales. **Other Functions:** o Implements new CUSO/Credit Union related products and services with other employees of RCU Auto Services as needed. o Organize, schedule and arrange the transport of vehicles for reconditioning. o Conducts seminars as needed. o Provides feedback on marketing efforts. o Visits branches/departments to promote the RCU Auto Center location & services. **Join us and discover why you'll love working at Redwood Credit Union!** **ABOUT REDWOOD CREDIT UNION (RCU):** At Redwood Credit Union, our mission is to passionately serve the best interests of our Members and communities. Since 1950, we have been dedicated to supporting the financial well-being of our Members through better rates, low or no fees, and best-in-class customer service. Our purpose is to inspire hope and elevate the financial well-being of our communities one person at a time, through good times and bad. As a not-for-profit financial institution, we are committed to a people-first approach, which is reflected not only in how we serve our Members, but also in how we treat our employees. Our leadership team is deeply focused on fostering a culture of heart and empathy, integrity, passion, inclusion, meaningful relationships, excellence, and ensuring financial well-being for all. **Why work for Redwood Credit Union?** • 21st largest credit union in the U.S. and the largest financial institution based in the North Bay • Recognized by Newsweek as one of "America's Best Credit Unions 2026" • Awarded a 5-Star Bauer Rating • Recognized by Newsweek as one of "America's Greatest Midsize Workplaces 2026" • Top Corporate Philanthropists (#24) - San Francisco Business Times • Voted Best Places to Work in the North Bay 20 years in a row • World-class Employee Engagement scores • Rated Superior in Service by more than 90% of Members, surveyed by SF Gate • Industry leading Net Promoter Scores across the U.S. ### Minimum Qualifications- Knowledge, Skills and Abilities - Knowledge of types and accessories on automobiles. - Excellent services skills. - Skill in the operation of personal computers with office software and printers. - Skill in the operation of modern office equipment. - Ability to communicate effectively both verbally and in writing. - Ability to effectively sell automobiles and/or other vehicles. - Ability to process vehicle sales paperwork. - Ability to coordinate a variety of activities simultaneously and prioritize work. - Ability and knowledge to sell automobile accessories, mechanical breakdown warranties, guaranteed auto protection (GAP), and Perma Plate - Ability and desire to work in a team environment. - Ability to work weekends. - Ability to research and locate new and used automobiles. - Ability to analyze situations and recommend workable solutions for Members. - Ability to establish and maintain effective working relationships with a diverse group of people. - Ability to work a rotating schedule which will include working on Saturdays. - Ability to work additional hours as needed to fulfill the goals and objectives of this position. ### Licenses and Certifications - Ability to qualify for and maintain a DMV Salesperson License. - Maintain a valid California Driver’s License. - Ability to maintain insurance on RCU Auto Services’ insurance policy.