Automation & Agent Specialist - CoE

Job description

Job Summary As an Automation & Agent Specialist, you will be responsible for designing, implementing, and managing automation solutions and intelligent agents to enhance productivity and streamline operations across Zahid Group ecosystem. You will play a key role in embedding AI-driven efficiencies, optimizing workflows, and supporting digital transformation initiatives. Key Accountabilities Develop and deploy automation workflows and intelligent agents using platforms such as Power Automate, UiPath, Zoho Creator, and AI frameworks. Integrate automation and AI agents with enterprise systems and leverage Snowflake for analytics-driven optimization. Design and maintain AI-enhanced creative workflows, including prompt libraries, style guides, and templates for consistent content generation. Collaborate with cross-functional teams to embed AI tools into ideation, production, and campaign workflows, ensuring scalability and efficiency. Establish governance and quality control processes for automation and AI-generated outputs, ensuring compliance, security, and brand standards. Monitor performance and ROI of automation and AI initiatives, using dashboards and data insights to drive continuous improvement. Research and adopt emerging technologies in automation, AI agents, and creative AI tools to maintain future readiness. Train and support team members on best practices for automation and AI applications, fostering adoption and ethical use. Knowledge, Skills and Aptitude Educational Qualifications and Certification: Bachelor’s degree in Computer Science, Data Analytics, or a related field. Certifications in RPA tools (UiPath, Power Automate) and AI/ML fundamentals preferred. Knowledge: Strong understanding of automation frameworks and agent-based solutions. Knowledge of data analytics and integration principles. Technical Skills: Familiarity with ZG platforms: Salesforce, Infor, SAP SF, Zoho, Microsoft. Proficiency in automation platforms (e.g. Power Automate, UiPath). Experience with agent development frameworks and APIs. Ability to design data-driven automation solutions using Snowflake. Language Skills: Arabic and English proficiency. Experience : Minimum of 3 years of Experiance in automation development, AI projects, or digital transformation roles. Hands-on experience in building and deploying automation workflows and agents. Key Interactions Key Internal Contacts: CoE. DSD / Business Units. Purpose of Interaction: Meet or exceed CoE overall performance & strategy. Ensure the continuous alignment between business & DSD & solution. Key External Contacts: Partners / Vendors / Consultants Purpose of Interaction: Manage third party implementation, support, licensing, and contracts. Ensure the continuous compliance with regulations. Direct Reports: Associates