Automation Engineer (Automation Anywhere)

**Roboyo AI is a category shaper in Applied AI and Agentic Automation.**We help leading enterprises move from automation projects and AI experiments into governed, production-grade systems that execute real work across workflows, processes, products and services. Our heritage is in scaled enterprise automation; our future is Applied AI and Agentic Automation: autonomous agents, AI engineering squads, process orchestration, data and knowledge foundations, and human-in-the-loop governance embedded deeply into how our clients operate. We are not here to sell AI theatre. We are here to turn AI into working systems, measurable outcomes and repeatable transformation programs. **About the role:** We are seeking a **Managed Services Engineer (Automation Anywhere)** to join our Managed Services team and work with our clients to deliver high-quality solutions. The ideal candidate will have a minimum of 2-4 years of experience in the automation lifecycle, with a strong focus on production support, incident management and improvements. You should be eager to learn and grow in the field of automation, with a passion for solving complex business problems. **General: Responsibilities and tasks for this role** - Ensure prompt ticket follow-up and resolution of L2 issues within defined SLAs - Perform root cause analysis (RCA) for production incidents and implement preventive measures - Monitor bot performance and proactively identify issues or improvement opportunities - Handle change requests, enhancements, and bug fixes for existing automations. - Collaborate with L1 support and development teams to address complex technical challenges. - Coordinate operations and maintenance activities for large client accounts - Test and optimise automation solutions for performance, scalability, and reusability. - Apply and further develop best practices for developing automation solutions - Provide clear and concise communication to end-users and stakeholders regarding issue resolutions and maintenance schedules - Consult, provide expertise, guidance, and participation during the Onboarding and Service Transition of clients **Must-have qualifications & competencies** - Minimum of 2-4 years of experience in RPA/automation development and support. - Experience with Automation Anywhere. - Experience building attended and unattended bots. - Good understanding of end-to-end automation lifecycle. - Strong analytical and problem-solving skills, with the ability to think critically and creatively. - Experience with RPA; any additional OCR/IDP knowledge is a big plus - Good communication skills and social competence for strong customer relationships with the ability to work effectively, independently, and in a team environment. - Experience with API integrations (REST/SOAP), JSON - Experience in web, desktop, SAP and Excel automation. **Nice to have qualifications & competencies** - Experience with Power Automate, UiPath - Knowledge of Python, PowerShell, VBScript, or similar scripting languages - Experience with AI/IDP tools (e.g., Document Automation, AI Builder) - Exposure to CI/CD, DevOps, or ITIL-based service management practices **Certification** - Automation Anywhere Certification (Advanced/Master) - Any RPA-related certification **What we offer** - Tailored development plan with career coaching - Regular feedback – we value your opinion, and we appreciate new ideas - International career and project opportunities - Deepen your working knowledge of intelligent automation through our structured training courses - Immerse yourself in an exciting, positive, and creative atmosphere and generate novel solutions to some of our client's most complex challenges - Work in different international and cross-cultural teams for each project We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. **Privacy Notice:** By applying, you consent to the processing of your personal data for recruitment purposes in line with our Privacy Policy: