Automation Engineer Tech Lead Project Manager (Ansible Automation Platform, Enterprise Infrastructure, Cloud)

Job description

Who We Are At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world’s leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people—Kyndryls—that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive. The Role Your role At Kyndryl, our Project Managers are trusted leaders who drive successful outcomes for customers and stakeholders. We are seeking a Technical Project Manager to lead the delivery of enterprise automation and infrastructure transformation initiatives across complex IT environments. In this role, you will serve as the primary point of coordination across multiple technical disciplines, including infrastructure, middleware, cloud, databases, networks, security, and application teams. You will be responsible for translating business objectives into executable project plans, managing project governance, and ensuring successful implementation of automation solutions that enhance operational efficiency, standardization, and service reliability. You will provide leadership across project teams, proactively manage risks and dependencies, facilitate stakeholder alignment, and drive project execution from initiation through production deployment and post-implementation review. Your ability to balance technical understanding with project management expertise will be key to delivering successful outcomes in complex enterprise environments. Key Responsibilities Lead end-to-end delivery of enterprise application and infrastructure automation projects. Manage project scope, schedules, milestones, risks, dependencies, budgets, and deliverables to ensure successful project outcomes. Gather business and technical requirements from customers and stakeholders and translate them into project implementation plans and delivery roadmaps. Coordinate project activities across infrastructure, cloud, middleware, database, network, security, and application teams. Facilitate project governance meetings, technical workshops, status reviews, and executive steering discussions. Oversee automation implementation, testing, deployment, production rollout, and post-deployment stabilization activities. Monitor project progress and provide accurate status reporting, dashboards, metrics, and executive summaries. Identify project risks, technical constraints, and cross-team dependencies, and drive mitigation and resolution plans. Coordinate user acceptance testing (UAT), change management activities, production implementation windows, and post-implementation reviews. Review technical documentation, implementation plans, test results, operational procedures, and project deliverables to ensure quality and completeness. Support resource planning, prioritization, workload management, and scheduling across multiple concurrent initiatives. Collaborate with automation engineering teams to identify opportunities for process improvement, operational efficiency, and service optimization. Ensure all project activities comply with organizational governance, security requirements, risk controls, and operational standards. Drive continuous improvement by standardizing project delivery methodologies, governance processes, and documentation practices. Build and maintain strong relationships with customers, stakeholders, and technical teams to ensure alignment and project success. You are an experienced project leader with a strong background in enterprise technology environments and a proven track record of managing complex, cross-functional initiatives. You possess strong organizational and stakeholder management skills and can successfully navigate competing priorities, technical challenges, and evolving business requirements. You are customer-focused, proactive, results-oriented, and capable of influencing both technical and business stakeholders. You thrive in collaborative environments and have the ability to communicate effectively with team members ranging from engineers to executive leaders. What you will do Plan and Execute Projects •Build detailed plans that define scope, milestones, dependencies and deliverables •Prioritize work to focus on the activities that drive the greatest impact •Manage risks proactively by identifying potential issues early and implementing mitigation strategies •Allocate resources effectively to ensure the right skills are applied at the right time, including AI, cloud and industry expertise Lead and Align Teams •Coordinate cross-functional teams including technical, account and partner roles •Drive collaboration to maintain alignment and smooth handoffs across groups •Coach and support team members to achieve high performance while meeting deadlines •Facilitate governance and cadence meetings to keep everyone informed and accountable Monitor and Deliver Outcomes •Track progress against milestones and adapt plans as priorities shift •Ensure SLA adherence and consistently meet or exceed customer expectations •Manage budgets and performance metrics to optimize delivery quality and efficiency •Resolve issues decisively to keep projects on track and maintain customer confidence Communicate and Influence •Act as primary point of contact for delivery with customers and internal stakeholders •Translate complex project information into clear, actionable updates •Provide insights and guidance to inform decision-making and maintain alignment •Foster trust and transparency through consistent, professional communication Build Partnerships •Strengthen customer relationships through proactive engagement and responsiveness •Support a “one team with the customer” mindset that aligns priorities across all parties •Embed with customer teams when needed to enhance visibility and add tangible value •Represent Kyndryl with credibility and integrity in every interaction Your Future at Kyndryl Becoming a Project Manager at Kyndryl is an excellent gateway to many different paths. You’ll be creating a well-rounded skillset while gaining professional certifications and qualifications. You can evolve horizontally into other technical or non-technical areas such as Technical Service Architect, or you can move vertically to become a Senior Project Manager or program manager. There are many different types and flavors of project manager roles, so everyone can find the opportunity that suits them best. Who You Are You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others. Required skills and experience Minimum 7 years of experience in one or more of the following areas: IT Infrastructure Cloud Platforms Middleware Administration Enterprise Systems Administration Technology Operations Minimum 3 years of experience leading technical infrastructure, cloud, DevOps, automation, or enterprise application projects. Proven experience delivering enterprise IT projects involving multiple cross-functional technical teams. Strong understanding of: Enterprise IT infrastructure Operating systems and platforms Cloud technologies Enterprise middleware Technology operations and service delivery Strong project management skills with experience managing complex projects under demanding timelines and environments. Strong leadership, stakeholder management, communication, and relationship-building capabilities. Ability to influence stakeholders, drive alignment, and manage competing priorities. Strong negotiation, conflict resolution, and decision-making skills. Hands-on knowledge of Red Hat Ansible Automation Platform, Ansible Playbooks, and automation infrastructure is highly desirable. Excellent verbal and written communication skills in Thai and English. Preferred skills and experience Experience working within Banking, Financial Services, Insurance (BFSI), or other highly regulated enterprise environments. Experience leading automation, cloud transformation, infrastructure modernization, or DevOps initiatives. Knowledge of ITIL, change management, governance, and operational control frameworks. Experience with Agile, Scrum, Hybrid, or Waterfall delivery methodologies. PMP, PRINCE2, Agile, Scrum Master, ITIL, or equivalent certifications. Bachelor's degree in Information Technology, Engineering, Computer Science, or a related discipline. Being You The “Kyn” in Kyndryl means kinship, which represents the strong bonds we have with each other, our customers and our communities. We focus on ensuring all Kyndryls feel included and we welcome people of all cultures, backgrounds, and experiences. Even if you don’t meet every requirement, we encourage you to apply. We believe in growth, and we’re excited to see what you can bring. At Kyndryl, employee feedback has told us that our number one driver of employee engagement is belonging. That sense of belonging — being a valued, respected, trusted member of the team — is fundamental to our culture and fueling great experiences for our customers. This dedication to welcoming everyone into our company means that Kyndryl gives you the ability to thrive and contribute to our culture of empathy and shared success. That’s The Kyndryl Way. What You Can Expect Your career with us isn’t just a job—it’s an adventure with purpose. We offer a dynamic, hybrid-friendly culture that supports your well-being and empowers you to grow. Our Be Well programs are thoughtfully designed to support your financial, mental, physical, and social health—because we know that when you feel your best, you do your best. From your very first day, you’ll dive into impactful work that powers the systems our customers rely on every day. You won’t just contribute—you’ll make a difference, tackling meaningful projects that sharpen your skills and fuel your growth. We’re here to champion your journey. With powerful tools to chart your career path, personalized development goals aligned with your ambitions, and continuous feedback to keep you inspired and on track, you’ll have everything you need to thrive and evolve. You’ll develop in-demand skills to grow your career and achieve your ambitions with access to cutting-edge learning opportunities—from certifications with Microsoft, Google, and Amazon to coaching and hands-on experiences. And through it all, you’ll be part of a culture that values empathy, restless learning, and a devotion to shared success. We want you to thrive here—and we’re committed to helping you do just that. Ready to make an impact? Join us and help shape what’s next. Get Referred! If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.