Calling your doctor shouldn't be harder than seeing your doctor. But at most practices, patients wait on hold, front-office staff drown in ring queues, and revenue walks out the door with every missed call.Transform9 builds AI agents that answer every call for physician practices — scheduling appointments, routing callers, and resolving routine requests in seconds, around the clock. Our agents integrate directly with each practice's EHR, practice management, and phone systems, and adapt to how their front office actually works.Our agents have handled millions of patient calls for thousands of providers, cut average hold times by 90%, and decreased call abandonment by 80%. We're headquartered in Birmingham, AL, and growing fast.About the roleAt Transform9, a broken call flow means a patient can't reach their doctor. Quality isn't just a process concern — it's a patient safety concern. As a senior automation testing engineer, you'll own the test strategy and automation infrastructure for a real-time voice AI platform, ensuring that every agent behavior, integration point, and call flow performs exactly as expected before it ever reaches a live patient.What you'll doDesign, build, and maintain the automated test infrastructure for Transform9's voice AI platform — unit, integration, end-to-end, and load/performance testingDevelop test frameworks and tooling that enable the broader engineering team to write and run reliable tests efficientlyDefine and enforce quality standards and testing best practices across engineering teamsBuild simulation and regression frameworks for real-time voice and conversational AI scenariosPartner with platform, provisioning, and integrations teams to ensure test coverage across all system boundariesOwn test environments and CI/CD pipeline integration for automated test executionInvestigate and triage production quality issues; drive root cause analysis and preventionDevelop testing approaches that satisfy HIPAA and healthcare compliance requirementsLocationRemote (US). If you're in the Birmingham, AL area, this role is hybrid from our office (3 days in office / 2 remote).Requirements10+ years in software quality engineering, with a strong focus on test automationProven experience designing and owning test automation frameworks from the ground upProficiency in Python, TypeScript, or equivalent; strong scripting and tooling skillsExperience with CI/CD integration (GitHub Actions, Jenkins, or equivalent)Deep understanding of testing strategies across unit, integration, and end-to-end layersStrong analytical and debugging skills — able to diagnose failures in complex distributed systemsExperience testing APIs, backend services, and event-driven architecturesTrack record of raising quality standards across a team, not just writing testsNice to haveExperience testing real-time systems, telephony, voice platforms, or conversational AILoad/performance testing experience for high-throughput systemsHIPAA-regulated or compliance-heavy environment experienceExperience with contract testing or service virtualizationBenefitsTop-tier health coverage: medical, dental & vision401(k)Paid time off + holidays, and paid parental leaveIf you want to fix the front door of healthcare, we'd love to hear from you.Transform9 is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.Note: the Transform9 team will only email you from a transform9.com email address.
Calling your doctor shouldn't be harder than seeing your doctor. But at most practices, patients wait on hold, front-office staff drown in ring queues, and revenue walks out the door with every missed call.
Transform9 builds AI agents that answer every call for physician practices — scheduling appointments, routing callers, and resolving routine requests in seconds, around the clock. Our agents integrate directly with each practice's EHR, practice management, and phone systems, and adapt to how their front office actually works.
Our agents have handled millions of patient calls for thousands of providers, cut average hold times by 90%, and decreased call abandonment by 80%. We're headquartered in Birmingham, AL, and growing fast.
About the role
At Transform9, a broken call flow means a patient can't reach their doctor. Quality isn't just a process concern — it's a patient safety concern. As a senior automation testing engineer, you'll own the test strategy and automation infrastructure for a real-time voice AI platform, ensuring that every agent behavior, integration point, and call flow performs exactly as expected before it ever reaches a live patient.
What you'll do
- Design, build, and maintain the automated test infrastructure for Transform9's voice AI platform — unit, integration, end-to-end, and load/performance testing
- Develop test frameworks and tooling that enable the broader engineering team to write and run reliable tests efficiently
- Define and enforce quality standards and testing best practices across engineering teams
- Build simulation and regression frameworks for real-time voice and conversational AI scenarios
- Partner with platform, provisioning, and integrations teams to ensure test coverage across all system boundaries
- Own test environments and CI/CD pipeline integration for automated test execution
- Investigate and triage production quality issues; drive root cause analysis and prevention
- Develop testing approaches that satisfy HIPAA and healthcare compliance requirements
Location
Remote (US). If you're in the Birmingham, AL area, this role is hybrid from our office (3 days in office / 2 remote).
Requirements
- 10+ years in software quality engineering, with a strong focus on test automation
- Proven experience designing and owning test automation frameworks from the ground up
- Proficiency in Python, TypeScript, or equivalent; strong scripting and tooling skills
- Experience with CI/CD integration (GitHub Actions, Jenkins, or equivalent)
- Deep understanding of testing strategies across unit, integration, and end-to-end layers
- Strong analytical and debugging skills — able to diagnose failures in complex distributed systems
- Experience testing APIs, backend services, and event-driven architectures
- Track record of raising quality standards across a team, not just writing tests
Nice to have
- Experience testing real-time systems, telephony, voice platforms, or conversational AI
- Load/performance testing experience for high-throughput systems
- HIPAA-regulated or compliance-heavy environment experience
- Experience with contract testing or service virtualization
Benefits
- Top-tier health coverage: medical, dental & vision
- 401(k)
- Paid time off + holidays, and paid parental leave
If you want to fix the front door of healthcare, we'd love to hear from you.
Transform9 is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
Note: the Transform9 team will only email you from a transform9.com email address.
Our mission is to transform access to care by making every patient interaction fast, reliable, and human-centered.At Transform9, we believe the front door to healthcare should work as well as the care itself. Patients shouldn’t wait on hold, struggle to schedule, or feel lost navigating a practice. Providers shouldn’t be buried under phones, workflows, and staffing constraints. We’re building the infrastructure that connects patients and practices with clarity, consistency, and trust.Transform9 is a conversational agent platform that handles high-volume patient communication for physician practices. Our agents answer phones, schedule appointments, route calls, and resolve common requests—seamlessly integrating with practice systems and adapting to each clinic’s real-world workflows and preferences. The result is fewer missed calls, shorter wait times, and a better experience for both patients and staff.We partner with forward-thinking practices to replace fragile call flows with dependable, always-on access. Our platform is built to handle the complexity of healthcare operations while remaining flexible, transparent, and easy to deploy.Transform9 is growing quickly as practices look for better ways to scale access without sacrificing quality. We’re building a team that cares deeply about execution, ownership, and real-world impact—and we’re just getting started.
Our mission is to transform access to care by making every patient interaction fast, reliable, and human-centered.
At Transform9, we believe the front door to healthcare should work as well as the care itself. Patients shouldn’t wait on hold, struggle to schedule, or feel lost navigating a practice. Providers shouldn’t be buried under phones, workflows, and staffing constraints. We’re building the infrastructure that connects patients and practices with clarity, consistency, and trust.
Transform9 is a conversational agent platform that handles high-volume patient communication for physician practices. Our agents answer phones, schedule appointments, route calls, and resolve common requests—seamlessly integrating with practice systems and adapting to each clinic’s real-world workflows and preferences. The result is fewer missed calls, shorter wait times, and a better experience for both patients and staff.
We partner with forward-thinking practices to replace fragile call flows with dependable, always-on access. Our platform is built to handle the complexity of healthcare operations while remaining flexible, transparent, and easy to deploy.
Transform9 is growing quickly as practices look for better ways to scale access without sacrificing quality. We’re building a team that cares deeply about execution, ownership, and real-world impact—and we’re just getting started.
